Tekfortune Inc
VIP and Video Conferencing Technician - Greeley, CO
Tekfortune Inc, Greeley, Colorado, us, 80639
VIP and Video Conferencing Technician
Greeley, CO
Overview:This position is for an experienced technician on the VIP Desktop Support team responsible for partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to Chevrons operating environment.
Responsibilities for this position may include but are not limited to:Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevrons Workforce Enablement product.Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.Understand and follow direction provided by the team leads and managers of different Chevron products and towers.Document recurring issues in the Chevron Knowledge BaseDocument in detail case status and tasks / work completed with end users in the Chevron ITSM systemFollow the Chevron critical incident processWhite glove VC technical support for C-suite and high level management and high profile eventsFollow Chevron required safety protocols and complete regular trainings on safety and complianceRequired Qualifications:
Bachelors degree in IT or Computer Science preferredAbility to be self-motivated and accountable in a fast-pace, independent environmentAbility to think creatively as well as methodically regarding technical issuesStrong interpersonal, customer service, and conflict resolution skillsWillingness to learn and adapt to client cultureTechnologies
- Candidate must have 5 years combined experience and be proficient in supporting the following technologies:Mobile Device Management and Mobile Web Apps, iOS, etc.Windows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office 365 advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for MacsGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersTeams Video Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imaging
Experience in desktop and notebook hardware, operating systems and desktop software.Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.Analytical & Problem-Solving Skills
- Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Chevron business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.Teamwork/Interpersonal Skills
- Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.Business Knowledge
- Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Chevron and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.Support Certifications, desired:
Microsoft Certified ProfessionalMicrosoft Certified Technology Specialist
Relocation Options:Relocation
will not be
considered.
Greeley, CO
Overview:This position is for an experienced technician on the VIP Desktop Support team responsible for partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to Chevrons operating environment.
Responsibilities for this position may include but are not limited to:Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevrons Workforce Enablement product.Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.Understand and follow direction provided by the team leads and managers of different Chevron products and towers.Document recurring issues in the Chevron Knowledge BaseDocument in detail case status and tasks / work completed with end users in the Chevron ITSM systemFollow the Chevron critical incident processWhite glove VC technical support for C-suite and high level management and high profile eventsFollow Chevron required safety protocols and complete regular trainings on safety and complianceRequired Qualifications:
Bachelors degree in IT or Computer Science preferredAbility to be self-motivated and accountable in a fast-pace, independent environmentAbility to think creatively as well as methodically regarding technical issuesStrong interpersonal, customer service, and conflict resolution skillsWillingness to learn and adapt to client cultureTechnologies
- Candidate must have 5 years combined experience and be proficient in supporting the following technologies:Mobile Device Management and Mobile Web Apps, iOS, etc.Windows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office 365 advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for MacsGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersTeams Video Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imaging
Experience in desktop and notebook hardware, operating systems and desktop software.Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.Analytical & Problem-Solving Skills
- Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Chevron business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.Teamwork/Interpersonal Skills
- Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.Business Knowledge
- Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Chevron and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.Support Certifications, desired:
Microsoft Certified ProfessionalMicrosoft Certified Technology Specialist
Relocation Options:Relocation
will not be
considered.