University System Of New Hampshire
Assistant Director of Operations
University System Of New Hampshire, Durham, New Hampshire, us, 03824
Position Details
SummaryOperating TitleAssistant Director of Operations
Long Classification TitleAdmissions Officer II
Campus LocationDurham
DepartmentUNH Admissions
Summary of PositionWorking under the direction of the Director of Operations, the Assistant Director of Operations helps manage, verify and support the functions of the UNH Undergraduate operations application process from the point of student inquiry through matriculation.
The primary mission of the Assistant Director of Operations is to ensure an efficient, seamless application and admissions document processing workflow. Duties include overseeing business processes related to direct admission and international admissions, including the setup and oversight of workflows to support these initiatives. The Assistant Director also contributes to the department's standard workflow, including the pre-evaluation of college transcripts, maintenance of admissions checklists, evaluation and posting of Advanced Placement and college credit to freshman records, maintaining/updating catalogs and transfer credit equivalencies, production of credit evaluations, management of daily prospective student and admissions counselor inquiries and the development of reporting protocols in Slate to facilitate the routine checking of admissions data.
Technology used in processing applications includes SLATE, Axiom, PL/SQL, Web and Full client Xtender, Common Application, Workday, Ellucian Banner, Banner Webcat, Degree Works, WinSCP, Transfer Webadmit, Coalition, Microsoft Office Suite.
Acceptable minimum level of educationBachelor's
Acceptable minimum years of experience3-5 years
Additional Job Information
Posting NumberPS4951FY25
Other minimum qualifications3-5 years of computer related and workflow management experience, or a bachelor's degree and 2 years computer and workflow management experience.Data processing experience required. Experience working in a student information system (ex. Banner, Workday) and/or CRM (ex. Slate) is preferable.Knowledge of admissions workflows and processes desired.Experience utilizing Document Imaging tools (ex. Full Client, Web Xtender, Laserfiche) to create and manage batches of documents received electronically or mailed from various agencies.Must respond positively to change, embrace new practices to adapt for the purposes of accomplishing changing business practices.Excellent organizational and analytical skills, plus a strong systems orientation and attention to detail are required.Superior written and oral communication skills, strong interpersonal skills, as well as the ability to communicate effectively with both non-technical users and highly technical staff, are required.Customer service orientation required.Able to organize, prioritize, and manage time and workload effectively with an ability to manage multiple tasks and complete projects on time.Must be confident in his/her ability to work and make decisions independently, as well as work collaboratively within a team.Experience working in Higher Education Admissions Operations preferable.Some evening and weekend work required.
Additional Preferred Qualifications
Salary InformationSalary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Postinghttps://jobs.usnh.edu/postings/63842
Percent Time Information (FTE)1.00
Grade16
EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.Institution InformationThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
https://www.unh.edu/hr/diversity-resource-guide
Posting DetailsPosting Date11/05/2024
Open Until FilledYes
Closing Date
Posting Open to Internal Candidates Only?No
Interested Internal Candidates Exist?No
Job CategorySalaried Staff (Exempt)
Appointment TypeRegular
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.None applicable
Duties / Responsibilities
Job DutiesDuty/Responsibility
Manage the Common Application portal and help design the first year and transfer application for new year.Manage the weekly assignment schedule for the operations staff.Manage the Pre-evaluation of transcripts - Utilize the transfer database and BANNER SHATATR, to screen the transcript courses for currently used equivalencies, and marking only those that need the attention of the operations and transfer team.Manage process for updating SOAPCOL with prior college informationManage process for checking for current college course work, validating which term, the student is applying for and adding the appropriate checklist items that corresponds with either fall or spring term.Manage prioritization of e-alpha process.Manage TM assignments for international transfer applicantsManage prioritization process by for indexing documents that come through the mail and updating BANNER accordingly.Manage the process for accurately entering first year and transfer decisionsManage day-to-day processing of inquiries from students requesting changes such as change of major and change of address.Develop comprehensive documentation for transfer credit processingDevelop, test and utilize Common Application and other application platforms for applicantsContribute to the continuous development of Slate CRM to implement workflow improvements.Contribute to the development of SSD/Axiom changes to verify application uploads to Banner *Assist with the creation and development of comprehensive test plans to ensure Banner student upgrades and all associated (axiom, workflow, etc.) are tested and implemented properly.Ensure integrity of data by monitoring, interpreting and creating timely solutions for daily application data loads to Banner/SlateAssist with the development of project plans for offices continued migration to technical changes in processing of applications, documents and data.Provide training for how to create and articulate course evaluations in SHATAEQ
Duty/Responsibility
Manage various WEBI reports to coordinate outreachCollaborate with the Transfer Admissions Team to develop best practices for evaluating Application DataCollaborate with Transfer Admissions Team and research opportunities to leverage Degree Works to encourage yieldCollaborate with Registrar's Office and Transfer Admissions Team to maintain and update catalog equivalencies for transfer credits from other colleges and universities, including the NH college catalog equivalencies to top ten feedersCollaborate with the Registrar's Office and College Division's to establish consistency in procedures between offices.
Duty/Responsibility
Provide leadership, support and guidance to the entire operations teamDirectly supervise two professional staff membersSupport the Director of Operations and provide cover as neededDevelop and maintain documentation for always changing complex operational proceduresAssist with hiring and training of new staff members.
Duty/Responsibility
Perform other duties as assigned including, but not limited to supporting on- and off-campus events such as Open House(s), college fairs, yield events, etc.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required DocumentsResume/VitaCover Letter
Optional Documents
SummaryOperating TitleAssistant Director of Operations
Long Classification TitleAdmissions Officer II
Campus LocationDurham
DepartmentUNH Admissions
Summary of PositionWorking under the direction of the Director of Operations, the Assistant Director of Operations helps manage, verify and support the functions of the UNH Undergraduate operations application process from the point of student inquiry through matriculation.
The primary mission of the Assistant Director of Operations is to ensure an efficient, seamless application and admissions document processing workflow. Duties include overseeing business processes related to direct admission and international admissions, including the setup and oversight of workflows to support these initiatives. The Assistant Director also contributes to the department's standard workflow, including the pre-evaluation of college transcripts, maintenance of admissions checklists, evaluation and posting of Advanced Placement and college credit to freshman records, maintaining/updating catalogs and transfer credit equivalencies, production of credit evaluations, management of daily prospective student and admissions counselor inquiries and the development of reporting protocols in Slate to facilitate the routine checking of admissions data.
Technology used in processing applications includes SLATE, Axiom, PL/SQL, Web and Full client Xtender, Common Application, Workday, Ellucian Banner, Banner Webcat, Degree Works, WinSCP, Transfer Webadmit, Coalition, Microsoft Office Suite.
Acceptable minimum level of educationBachelor's
Acceptable minimum years of experience3-5 years
Additional Job Information
Posting NumberPS4951FY25
Other minimum qualifications3-5 years of computer related and workflow management experience, or a bachelor's degree and 2 years computer and workflow management experience.Data processing experience required. Experience working in a student information system (ex. Banner, Workday) and/or CRM (ex. Slate) is preferable.Knowledge of admissions workflows and processes desired.Experience utilizing Document Imaging tools (ex. Full Client, Web Xtender, Laserfiche) to create and manage batches of documents received electronically or mailed from various agencies.Must respond positively to change, embrace new practices to adapt for the purposes of accomplishing changing business practices.Excellent organizational and analytical skills, plus a strong systems orientation and attention to detail are required.Superior written and oral communication skills, strong interpersonal skills, as well as the ability to communicate effectively with both non-technical users and highly technical staff, are required.Customer service orientation required.Able to organize, prioritize, and manage time and workload effectively with an ability to manage multiple tasks and complete projects on time.Must be confident in his/her ability to work and make decisions independently, as well as work collaboratively within a team.Experience working in Higher Education Admissions Operations preferable.Some evening and weekend work required.
Additional Preferred Qualifications
Salary InformationSalary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Postinghttps://jobs.usnh.edu/postings/63842
Percent Time Information (FTE)1.00
Grade16
EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.Institution InformationThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
https://www.unh.edu/hr/diversity-resource-guide
Posting DetailsPosting Date11/05/2024
Open Until FilledYes
Closing Date
Posting Open to Internal Candidates Only?No
Interested Internal Candidates Exist?No
Job CategorySalaried Staff (Exempt)
Appointment TypeRegular
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.None applicable
Duties / Responsibilities
Job DutiesDuty/Responsibility
Manage the Common Application portal and help design the first year and transfer application for new year.Manage the weekly assignment schedule for the operations staff.Manage the Pre-evaluation of transcripts - Utilize the transfer database and BANNER SHATATR, to screen the transcript courses for currently used equivalencies, and marking only those that need the attention of the operations and transfer team.Manage process for updating SOAPCOL with prior college informationManage process for checking for current college course work, validating which term, the student is applying for and adding the appropriate checklist items that corresponds with either fall or spring term.Manage prioritization of e-alpha process.Manage TM assignments for international transfer applicantsManage prioritization process by for indexing documents that come through the mail and updating BANNER accordingly.Manage the process for accurately entering first year and transfer decisionsManage day-to-day processing of inquiries from students requesting changes such as change of major and change of address.Develop comprehensive documentation for transfer credit processingDevelop, test and utilize Common Application and other application platforms for applicantsContribute to the continuous development of Slate CRM to implement workflow improvements.Contribute to the development of SSD/Axiom changes to verify application uploads to Banner *Assist with the creation and development of comprehensive test plans to ensure Banner student upgrades and all associated (axiom, workflow, etc.) are tested and implemented properly.Ensure integrity of data by monitoring, interpreting and creating timely solutions for daily application data loads to Banner/SlateAssist with the development of project plans for offices continued migration to technical changes in processing of applications, documents and data.Provide training for how to create and articulate course evaluations in SHATAEQ
Duty/Responsibility
Manage various WEBI reports to coordinate outreachCollaborate with the Transfer Admissions Team to develop best practices for evaluating Application DataCollaborate with Transfer Admissions Team and research opportunities to leverage Degree Works to encourage yieldCollaborate with Registrar's Office and Transfer Admissions Team to maintain and update catalog equivalencies for transfer credits from other colleges and universities, including the NH college catalog equivalencies to top ten feedersCollaborate with the Registrar's Office and College Division's to establish consistency in procedures between offices.
Duty/Responsibility
Provide leadership, support and guidance to the entire operations teamDirectly supervise two professional staff membersSupport the Director of Operations and provide cover as neededDevelop and maintain documentation for always changing complex operational proceduresAssist with hiring and training of new staff members.
Duty/Responsibility
Perform other duties as assigned including, but not limited to supporting on- and off-campus events such as Open House(s), college fairs, yield events, etc.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required DocumentsResume/VitaCover Letter
Optional Documents