JASINT Consulting and Technologies, LLC
IT Support Analyst
JASINT Consulting and Technologies, LLC, Catonsville, Maryland, United States, 21228
Job Responsibilities
Install, configure, maintain, troubleshoot, and repair network software, servers, and/or network utilities to provide solutions to minimize user downtime. Keep network software, servers, and/or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts/automation where needed to improve team efficiency or assist MDH personnel with various requirements/tasks.Administer, maintain, and manage Active Directory for the local site’s Organizational Unit within the MDH enterprise AD environment. Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health, and Maryland Department of Information Technology standards, practices, and policies.Configure, install, maintain hardware, and install hardware components related to computers and other electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.Respond to help desk assignments, and document solutions to support requests. This may include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training. Adhere to and meet OET SLA’s, policies, procedures, and practices for Helpdesk and end-user support service.Consult with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.Prepare written correspondence to maintain documentation for installation and setup procedures and user support and training.Update and maintain centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.Education and Years of Experience
5 years administering large-scale Active Directory environment.5 years managing server hardware and software utilizing Microsoft Server operating systems.3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.Required and Desired Skills/Certifications
Networking Concepts
OSI ModelTCP/IPDNSDHCP
Active Directory
User, computer, group administrationReplicationServer Administration Hardware troubleshooting and repairWindows server operating systemActive Directory membership software/application support and troubleshooting.
Laptop and Desktop Support
Hardware troubleshooting and repairWindows operating systemActive Directory membershipSoftware/application support and troubleshooting
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Install, configure, maintain, troubleshoot, and repair network software, servers, and/or network utilities to provide solutions to minimize user downtime. Keep network software, servers, and/or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts/automation where needed to improve team efficiency or assist MDH personnel with various requirements/tasks.Administer, maintain, and manage Active Directory for the local site’s Organizational Unit within the MDH enterprise AD environment. Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health, and Maryland Department of Information Technology standards, practices, and policies.Configure, install, maintain hardware, and install hardware components related to computers and other electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.Respond to help desk assignments, and document solutions to support requests. This may include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training. Adhere to and meet OET SLA’s, policies, procedures, and practices for Helpdesk and end-user support service.Consult with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.Prepare written correspondence to maintain documentation for installation and setup procedures and user support and training.Update and maintain centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.Education and Years of Experience
5 years administering large-scale Active Directory environment.5 years managing server hardware and software utilizing Microsoft Server operating systems.3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.Required and Desired Skills/Certifications
Networking Concepts
OSI ModelTCP/IPDNSDHCP
Active Directory
User, computer, group administrationReplicationServer Administration Hardware troubleshooting and repairWindows server operating systemActive Directory membership software/application support and troubleshooting.
Laptop and Desktop Support
Hardware troubleshooting and repairWindows operating systemActive Directory membershipSoftware/application support and troubleshooting
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