JASINT Consulting and Technologies, LLC
IT Support Analyst
JASINT Consulting and Technologies, LLC, Catonsville, Maryland, United States, 21228
Job Title:
IT Support Analyst
Location(s):
Catonsville, MD
Salary Range:
$45,574.84 -$61,660.08
Hours:
Regular Full-time (40 hours)
Clearance Requirements:
Must Be a US Citizen
Duties and Responsibilities:Install, configure, maintain, troubleshoot, and repair network software, servers, and /or network utilities to provide solutions to minimize user downtime. Keep network software, servers, and/or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts / automation where needed to improve team efficiency or assist MDH personnel with various requirements / tasks.Administer, maintain, manage Active Directory for local site's Organizational Unit, within the MDH enterprise AD environment. Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health and Maryland Department of Information Technology standards, practices, policies.Configure, install, maintain hardware, and install hardware components related to computers and other electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.Responds to help desk assignments, and document solutions to support requests. This may include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training. Adhere to and meet OET SLA's, policies, procedures and practices for Helpdesk and end-user support service.Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training.Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.Education and Years of Experience
5 years administering large-scale Active Directory environment.5 years managing server hardware and software utilizing Microsoft Server operating systems.3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.Required and Desired Skills/Certifications
Networking Concepts
OSI ModelTCP/IPDNSDHCP
Active Directory
User, computer, group administrationReplicationServer Administration Hardware troubleshooting and repairWindows server operating systemActive Directory membership software/application support and troubleshooting.
Laptop and Desktop Support
Hardware troubleshooting and repairWindows operating systemActive Directory membershipSoftware/application support and troubleshooting
Why JASINT?
At
JASINT
we are proud to boast a "together we can" attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that's why we are seeking you!
We understand and respect the dedication and sacrifice that is required to serve our nation's greatest efforts, and our commitment in turn is to support YOU!
JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays...even an additional day off for your birthday.
*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours, are friends of JASINT!***
JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.
IT Support Analyst
Location(s):
Catonsville, MD
Salary Range:
$45,574.84 -$61,660.08
Hours:
Regular Full-time (40 hours)
Clearance Requirements:
Must Be a US Citizen
Duties and Responsibilities:Install, configure, maintain, troubleshoot, and repair network software, servers, and /or network utilities to provide solutions to minimize user downtime. Keep network software, servers, and/or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts / automation where needed to improve team efficiency or assist MDH personnel with various requirements / tasks.Administer, maintain, manage Active Directory for local site's Organizational Unit, within the MDH enterprise AD environment. Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health and Maryland Department of Information Technology standards, practices, policies.Configure, install, maintain hardware, and install hardware components related to computers and other electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.Responds to help desk assignments, and document solutions to support requests. This may include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training. Adhere to and meet OET SLA's, policies, procedures and practices for Helpdesk and end-user support service.Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training.Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.Education and Years of Experience
5 years administering large-scale Active Directory environment.5 years managing server hardware and software utilizing Microsoft Server operating systems.3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.Required and Desired Skills/Certifications
Networking Concepts
OSI ModelTCP/IPDNSDHCP
Active Directory
User, computer, group administrationReplicationServer Administration Hardware troubleshooting and repairWindows server operating systemActive Directory membership software/application support and troubleshooting.
Laptop and Desktop Support
Hardware troubleshooting and repairWindows operating systemActive Directory membershipSoftware/application support and troubleshooting
Why JASINT?
At
JASINT
we are proud to boast a "together we can" attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that's why we are seeking you!
We understand and respect the dedication and sacrifice that is required to serve our nation's greatest efforts, and our commitment in turn is to support YOU!
JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays...even an additional day off for your birthday.
*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours, are friends of JASINT!***
JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.