AGS - American Gaming Systems
IT Support Technician
AGS - American Gaming Systems, Las Vegas, Nevada, United States, 89101
**This is NOT a remote position and applicants must live in Las Vegas, NV
Job OverviewThe IT Support technician provides hardware and software support to users of the company’s personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.
ResponsibilitiesResponsible for installing, maintaining, and troubleshooting hardware and software for computers.Relies on experience and judgment to resolve technical support calls and emails.Provides technical assistance to the users/staff in a timely and efficient manner.Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.Responsible for maintaining conference room audio/video equipment.Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.Provides end-user training on the use of the computer.Responsible for maintaining the telephone system, including phone handsets and desktop devices, port assignments, voicemail, etc.Maintains documentation for networking devices – computers, printers, etc.Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
Skills/RequirementsHigh School Diploma or equivalent required.Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.3 years’ experience in a fast-paced technology environmentExperience in supporting a web-based software applicationsExperience in providing desktop supportExperience in a help desk settingWindows OS ManagementActive Directory Account AdministrationDesktop and client management through tools such as SCCM, Dell KACE, GFI LansweeperIT Asset Management and tracking experienceApple iOS, Android OS, and general mobile device provisioning experienceMicrosoft Office Suite installation and troubleshooting skillsMicrosoft Teams experience
Note: All offers are contingent upon successful completion of a background check*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer
Job OverviewThe IT Support technician provides hardware and software support to users of the company’s personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.
ResponsibilitiesResponsible for installing, maintaining, and troubleshooting hardware and software for computers.Relies on experience and judgment to resolve technical support calls and emails.Provides technical assistance to the users/staff in a timely and efficient manner.Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.Responsible for maintaining conference room audio/video equipment.Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.Provides end-user training on the use of the computer.Responsible for maintaining the telephone system, including phone handsets and desktop devices, port assignments, voicemail, etc.Maintains documentation for networking devices – computers, printers, etc.Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
Skills/RequirementsHigh School Diploma or equivalent required.Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.3 years’ experience in a fast-paced technology environmentExperience in supporting a web-based software applicationsExperience in providing desktop supportExperience in a help desk settingWindows OS ManagementActive Directory Account AdministrationDesktop and client management through tools such as SCCM, Dell KACE, GFI LansweeperIT Asset Management and tracking experienceApple iOS, Android OS, and general mobile device provisioning experienceMicrosoft Office Suite installation and troubleshooting skillsMicrosoft Teams experience
Note: All offers are contingent upon successful completion of a background check*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer