eCommerce Project Manager (CX)

Job Description TITLE: eCommerce Project Manager (CX) POSITION TYPE: Full Time (W2) LOCATION: Ridgefield Park, NJ ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you. For more information about our craft, visit https://worldlink-us.com . WHO we're looking for: We are looking for an eCommerce Project Manager (CX) who will be responsible for supporting categorical line of business (LOB) management. You will partner closely with Customer Experience (CX) team to support LOBs with onboarding product pages, marketing content and customer journey, to help drive site nurturing and eCommerce revenue growth of products and solutions. The goal of the Customer Experience team is to build the category's business & brand value, while maximizing & growing S.com/business's revenue stream and this role will be partnering closely to help with this effort. You will also work closely with the web development and technology teams- as well as interface with key internal business stakeholders internally, 3rd party agency partners and production resources on a daily basis.Core responsibilities include onboarding PDPs, content maintenance, CEJ improvements, building out ad-hoc pages to pass off to Site Ops with tight timelines, managing Jira tickets, managing all communication and organization of tickets in Confluence & Jira for the CX team for a large site migration project. Role and Responsibilities: Take charge of the end-to-end lifecycle of product pages on S.com, from initial intake from LOB, gathering necessary assets and information, to collaborating with the Category team for eCom setup and optimizing the purchase experience, and post-launch optimizations.Demonstrate exceptional attention to detail in every aspect of S.com page creation and content & CEJ enhancement, ensuring that content and technical specification accurately reflect the product and align with brand standards.Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process.Manage tight deadlines and complex work stream, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates.Assist Site Manager with requests while monitoring and tracking progress throughout each stage of the schedule.Work closely with Category, LOB and Product teams to coordinate page updates and communicate site changes and hit tight projected timelinesDevelop streamlined ways to manage projects and use strong communication skills to drive a clear roadmapUse Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informedPartner with Site Ops teams on prioritization of projects in queue.Partner with Platform and web development teams to identify technical solutions that meet business and CX needs.Manage stakeholder expectations by proactively identifying problems & solutions.Be able and willing to perform tedious work. Required Experience and Education: 5+ years of experience in project or program management with proven track record of successfully developing, planning and executing operational processes in a highly matrixed organization.Bachelor's degree required - degree in Communications, Marketing or similar is preferred.Experience in project management, product and campaign launches, ecommerce, site merchandising or similar experiences.Experience in online retail required. Experience in technology-focused online retail is a real plus.Proven experience in problem solving. Not afraid to fail, willing to learn and improve.Expertise in Site Usability, A/B Testing, and Optimization.Proficient in Microsoft Office: Excel, PowerPoint, Word.Proficient in Jira & Confluence. Necessary Skills and Attributes: Self-motivated individual with the ability to thrive in a team-based or independent environment.Detail-oriented with strong organization skills.Ability to work in a fast-paced environment.Limited supervision and the exercise of discretion.Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a very fast-paced atmosphere.Seeks to understand the strategic importance of projects in order to be deliver against the customer and business needs. Be strong advocate for the customer journey and experience.A strategic thinker, decision maker and ability to execute flawlessly.Ability to identify an issue and find ways to solve it.Excellent written and verbal communication skills.Passion for creating great customer experiences.Collaborative, open, learns and grows from working with others. Thrives in a team atmosphere.Self-directed, hardworking, and hungry to learn. Physical Demands: The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel. WHAT we'll bring: During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include: Medical PlansDental PlansVision PlanLife & Accidental Death & DismembermentShort-Term DisabilityLong-Term DisabilityCritical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection401(k) WHAT you should know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us. This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.