Facilities Coordinator

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Summary:The Facilities Coordinator is responsible for delivering client experience every day through face-to-face engagement, proactive communication, and exceptional customer service. Qualified candidates will aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.The Facilities Coordinator will be part of the Workplace Experience Services team and is the go-to person for all workplace operations/facilities matters. The role of the Coordinator will increase the level of partnership between JLL and our vendors.Key ResponsibilitiesSite ManagementManage all customer inquiries and issues tactfully and confidently.Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately.Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied.Ensure office equipment is in good working condition. Otherwise, rectify immediately.Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace.Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations.Consolidate all customer issues and generate monthly report.Customer Service & CommunicationsStart the day with greeting customers, using customer name.Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site.To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate.Share communications collaterals with the JLL team.Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions/requests are answered. Urgent issues/emails to be prioritized first.Administrative DutiesPerform/stock pantry and supplies as needed.Administer workplace policies (clean desk, appropriate use of space, etc.).Additional duties as assigned by Workplace/Facility Manager.Qualifications:Bachelor’s degree or equivalent.3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession.Customer focused mentality with a passion for hospitality.Excellent verbal and written communication skills, ability to communicate professionally at all levels.Meticulous with strong organizational and time management skills.Strong interpersonal skills and highly collaborative.Proficiency with Microsoft Office (Excel, Word, PowerPoint).Salary for the position ranges $53k - $63k, based on a candidate's experience and interview process.Location:On-site – Boston, MAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributions.Paid parental leave at 100% of salary.Paid Time Off and Company Holidays.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.Accepting applications on an ongoing basis until candidate identified.

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