ClearChoice
General Manager
ClearChoice, Honolulu, Hawaii, United States, 96814
General Manager
ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing fixed full arch dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence.
ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services.
Summary:At ClearChoice, our objective is to ensure the highest quality of care by not only using specialists to deliver treatment, but to have all the specialists at one location, working together as a team, and supported by state-of-the-art imaging equipment and an on-site lab. The General Manager will manage the business operations of a $15MM+ operation through the development of strong partnership relations with Doctors, the Management Group, and the staff. This position ensures the alignment of the practice with the core purpose and beliefs of the network.
Essential Functions:
Reviews analysis of activities, costs, operations and forecast data to determine center progress toward stated goals and objectives.
Confers with divisional leadership and center Dr, to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
Responsible for ensuring best practices are in place, managing scheduling efficiency, problem-solving spontaneously, and proactively planning ahead.
Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
Additional Responsibilities:
Manage full revenue performance of the center, including managing performance of all staff.
Review and manage key performance indicators including sales, collections, healthcare financing, close rate, collection ratio, percentage to target, and pipeline metrics.
Develop and manage the partnership between the Company and the Doctor through consistent communication of core purpose and beliefs.
Manage the annual operating planning process in accordance with Company financial guidelines.
Regularly review and interpret the financial performance of the practice to ensure plan achievement and profitability targets.
Implement best practices, purchasing guidelines and protocols with support from the Supply Chain Department.
Manage and report the practice assets through effective inventory control, supply chain, procurement and AR management.
Collaborate with the Clinical Affairs Department to support clinical training programs and mentoring for clinical staff.
In collaboration with Human Resources, manage directly and through others, the performance management and development of staff.
Perform other similar tasks as necessary to ensure that the practice meets its metrics in support of strategic and profitability objectives.
Operate with the utmost standards of confidentiality in all facets of patient information, employee and HR matters, and intellectual property.
Manage the Center’s P&L as it relates to controllable supplies, expenses and Center labor.
Work with Front Office team to enforce, oversee and administer policy in various areas.
Serve as point of contact for the corporate support office and collaborate with different support departments.
Monitor and manage consult flow for consistency and efficiency.
Monitor and manage surgical schedule to maximize surgeons' time.
Work with corporate Compliance Department to ensure training, HIPAA compliance, & documentation requirements are met.
Requirements:
A bachelor's degree with a business concentration is required. An MBA is preferred.
Must have three+ years of leadership and management experience of an operational and/or sales team.
Healthcare industry, operations &/or practice management experience is STRONGLY PREFERRED.
Experience managing in a matrixed organization or multi-entity, multi-state environment is STRONGLY PREFERRED.
Expertise in operations management, strategies and methodologies, strategic planning and execution, and employee motivation techniques.
Strong oral and written communication skills, excellent analytical, planning, and process development skills, and strong business judgment.
Demonstrated ability to articulate logical and persuasive arguments across an organization.
Ability to respond effectively to multiple conflicting priorities and unexpected changes.
Compensation & Benefits:
The anticipated range for this position is $90,000-100,000 annual base salary plus performance-based bonus. In addition to your compensation, ClearChoice offers a full benefits package to include Medical/Rx, dental, and vision coverage, retirement plan (401-k), flexible spending accounts, health savings accounts, company paid short-term and long-term disability, and an employee assistance program.
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ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing fixed full arch dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence.
ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services.
Summary:At ClearChoice, our objective is to ensure the highest quality of care by not only using specialists to deliver treatment, but to have all the specialists at one location, working together as a team, and supported by state-of-the-art imaging equipment and an on-site lab. The General Manager will manage the business operations of a $15MM+ operation through the development of strong partnership relations with Doctors, the Management Group, and the staff. This position ensures the alignment of the practice with the core purpose and beliefs of the network.
Essential Functions:
Reviews analysis of activities, costs, operations and forecast data to determine center progress toward stated goals and objectives.
Confers with divisional leadership and center Dr, to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
Responsible for ensuring best practices are in place, managing scheduling efficiency, problem-solving spontaneously, and proactively planning ahead.
Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
Additional Responsibilities:
Manage full revenue performance of the center, including managing performance of all staff.
Review and manage key performance indicators including sales, collections, healthcare financing, close rate, collection ratio, percentage to target, and pipeline metrics.
Develop and manage the partnership between the Company and the Doctor through consistent communication of core purpose and beliefs.
Manage the annual operating planning process in accordance with Company financial guidelines.
Regularly review and interpret the financial performance of the practice to ensure plan achievement and profitability targets.
Implement best practices, purchasing guidelines and protocols with support from the Supply Chain Department.
Manage and report the practice assets through effective inventory control, supply chain, procurement and AR management.
Collaborate with the Clinical Affairs Department to support clinical training programs and mentoring for clinical staff.
In collaboration with Human Resources, manage directly and through others, the performance management and development of staff.
Perform other similar tasks as necessary to ensure that the practice meets its metrics in support of strategic and profitability objectives.
Operate with the utmost standards of confidentiality in all facets of patient information, employee and HR matters, and intellectual property.
Manage the Center’s P&L as it relates to controllable supplies, expenses and Center labor.
Work with Front Office team to enforce, oversee and administer policy in various areas.
Serve as point of contact for the corporate support office and collaborate with different support departments.
Monitor and manage consult flow for consistency and efficiency.
Monitor and manage surgical schedule to maximize surgeons' time.
Work with corporate Compliance Department to ensure training, HIPAA compliance, & documentation requirements are met.
Requirements:
A bachelor's degree with a business concentration is required. An MBA is preferred.
Must have three+ years of leadership and management experience of an operational and/or sales team.
Healthcare industry, operations &/or practice management experience is STRONGLY PREFERRED.
Experience managing in a matrixed organization or multi-entity, multi-state environment is STRONGLY PREFERRED.
Expertise in operations management, strategies and methodologies, strategic planning and execution, and employee motivation techniques.
Strong oral and written communication skills, excellent analytical, planning, and process development skills, and strong business judgment.
Demonstrated ability to articulate logical and persuasive arguments across an organization.
Ability to respond effectively to multiple conflicting priorities and unexpected changes.
Compensation & Benefits:
The anticipated range for this position is $90,000-100,000 annual base salary plus performance-based bonus. In addition to your compensation, ClearChoice offers a full benefits package to include Medical/Rx, dental, and vision coverage, retirement plan (401-k), flexible spending accounts, health savings accounts, company paid short-term and long-term disability, and an employee assistance program.
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