Alkami Technology Inc
Staff Product Manager, Enterprise Applications, Billing
Alkami Technology Inc, Salisbury, Maryland, United States, 21801
Staff Product Manager, Enterprise Applications, Billing
Job Category : Information TechnologyRequisition Number : STAFF002442Posted : November 4, 2024Employment Type : Full-TimeLocations
United StatesAlkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.As a remote-first company, this position can sit in Plano, TX or remote in the US.As the Staff Product Manager of Enterprise Applications, you will partner closely with Engineering and Accounting to streamline Billing processes from the Data Lake to NetSuite ERP. Through this role, you will drive change and enterprise technology transformation with short term execution rooted in long-term strategic vision. This individual will think holistically about problems and must see the big picture while also remaining detail oriented while working with multiple levels of leaders across multiple departments.This role will join a team of Enterprise Application Product Managers focused on supporting the key business domains of Marketing, Sales, Operations, Engineering, Finance and Human Resources. Alkami is at an exciting stage of maturity and this individual will contribute directly to transforming the Enterprise Platform to support Alkami’s next stage of significant growth.Key Responsibilities & Duties:Own the long term strategic vision to reimagine and streamline billing processes end-to-end including maintaining a Portfolio of Billing Improvement projectsDevelop deep partnerships with Accounting and Technology teams to drive collaboration and execution of projectsLeverage previous NetSuite experience to guide Admins and Stakeholders in best practices, opportunities and process changesWrite and review feature guides to clarify challenges and opportunities, highlight key benefits and specify criteria for successPrioritize enterprise billing solutions features and enhancements to drive value through improved operational efficiencyArchitect highly efficient and reconcilable billing solutions to automate recurring fee calculations based on product related activity like product usage, activations, users, etc.Document and facilitate stakeholder approval of use cases, data mappings, system architecture and process flowsCollaborate with Engineering teams to translate requirements into consumable technical deliverables that build towards long-term scaleMonitor the product's performance and make data-driven decisions to optimize its successDefine and monitor metrics to improve performance of systems, integrations, and business processesBuild a deep understanding of our existing business, processes, stakeholders, data, market and productsStay informed about emerging trends and practices in the market and apply to Alkami’s in house technology roadmapQualifications:8+ years of experience working with enterprise systems and integrations e.g. CRM, ERP, Microservices, APIs, Event Based Systems, etc.3+ years of experience with NetSuite in any capacityBachelor’s degree in technology or related field and/or equivalent work experienceProven track record of developing billing related solutions to monetize platform usage and activityDeep understanding and experience in software development, agile methodologies, and risk mitigationProven ability to adapt quickly to changing priorities, emerging challenges and evolving leadership expectations in a fast-paced environmentExperience in navigating and succeeding in environments where ambiguity is common, and requirements or project goals may shift over timeStrong responsiveness in handling tasks, with the ability to make quick decisions and pivot as needed to meet organizational goalsDemonstrated capability to manage multiple projects and deadlines, while maintaining high responsiveness to stakeholders and cross-functional teamsExceptional communication skills, with the ability to collaborate across teams and departments, ensuring alignment and clarity in fast-moving projectsExperience managing cross-functional relationships, ensuring responsiveness to team members and stakeholders in time-sensitive scenariosDemonstrated problem-solving abilities in situations with limited information, ambiguity, or competing prioritiesAbility to stay proactive and resourceful when encountering obstacles, finding creative solutions that align with the Company’s broader goalsDesired Skills:Master’s degree in technology or business administration or related fieldsPreferred experience working in FinTech or SaaS industriesExperience working with Third-Party billing arrangements a plusAdept at building process and solutions leveraging enterprise Data LakeExperience working with Salesforce a plusSkillfully establish credibility with executives, managers, stakeholders and internal usersTailor messaging and phrasing to the language our stakeholders speakExemplify leadership by being decisive, thinking critically, motivating others and delegating appropriatelyExperience working closely with project management and/or program managementCool Things to KnowNot Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.Pay Transparency:
As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [$120,000.00 - $180,000.00]The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.#LI-REMOTE
J.D. Power 2024 Mobile App Platform Certification Program
SM
recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
#J-18808-Ljbffr
Job Category : Information TechnologyRequisition Number : STAFF002442Posted : November 4, 2024Employment Type : Full-TimeLocations
United StatesAlkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.As a remote-first company, this position can sit in Plano, TX or remote in the US.As the Staff Product Manager of Enterprise Applications, you will partner closely with Engineering and Accounting to streamline Billing processes from the Data Lake to NetSuite ERP. Through this role, you will drive change and enterprise technology transformation with short term execution rooted in long-term strategic vision. This individual will think holistically about problems and must see the big picture while also remaining detail oriented while working with multiple levels of leaders across multiple departments.This role will join a team of Enterprise Application Product Managers focused on supporting the key business domains of Marketing, Sales, Operations, Engineering, Finance and Human Resources. Alkami is at an exciting stage of maturity and this individual will contribute directly to transforming the Enterprise Platform to support Alkami’s next stage of significant growth.Key Responsibilities & Duties:Own the long term strategic vision to reimagine and streamline billing processes end-to-end including maintaining a Portfolio of Billing Improvement projectsDevelop deep partnerships with Accounting and Technology teams to drive collaboration and execution of projectsLeverage previous NetSuite experience to guide Admins and Stakeholders in best practices, opportunities and process changesWrite and review feature guides to clarify challenges and opportunities, highlight key benefits and specify criteria for successPrioritize enterprise billing solutions features and enhancements to drive value through improved operational efficiencyArchitect highly efficient and reconcilable billing solutions to automate recurring fee calculations based on product related activity like product usage, activations, users, etc.Document and facilitate stakeholder approval of use cases, data mappings, system architecture and process flowsCollaborate with Engineering teams to translate requirements into consumable technical deliverables that build towards long-term scaleMonitor the product's performance and make data-driven decisions to optimize its successDefine and monitor metrics to improve performance of systems, integrations, and business processesBuild a deep understanding of our existing business, processes, stakeholders, data, market and productsStay informed about emerging trends and practices in the market and apply to Alkami’s in house technology roadmapQualifications:8+ years of experience working with enterprise systems and integrations e.g. CRM, ERP, Microservices, APIs, Event Based Systems, etc.3+ years of experience with NetSuite in any capacityBachelor’s degree in technology or related field and/or equivalent work experienceProven track record of developing billing related solutions to monetize platform usage and activityDeep understanding and experience in software development, agile methodologies, and risk mitigationProven ability to adapt quickly to changing priorities, emerging challenges and evolving leadership expectations in a fast-paced environmentExperience in navigating and succeeding in environments where ambiguity is common, and requirements or project goals may shift over timeStrong responsiveness in handling tasks, with the ability to make quick decisions and pivot as needed to meet organizational goalsDemonstrated capability to manage multiple projects and deadlines, while maintaining high responsiveness to stakeholders and cross-functional teamsExceptional communication skills, with the ability to collaborate across teams and departments, ensuring alignment and clarity in fast-moving projectsExperience managing cross-functional relationships, ensuring responsiveness to team members and stakeholders in time-sensitive scenariosDemonstrated problem-solving abilities in situations with limited information, ambiguity, or competing prioritiesAbility to stay proactive and resourceful when encountering obstacles, finding creative solutions that align with the Company’s broader goalsDesired Skills:Master’s degree in technology or business administration or related fieldsPreferred experience working in FinTech or SaaS industriesExperience working with Third-Party billing arrangements a plusAdept at building process and solutions leveraging enterprise Data LakeExperience working with Salesforce a plusSkillfully establish credibility with executives, managers, stakeholders and internal usersTailor messaging and phrasing to the language our stakeholders speakExemplify leadership by being decisive, thinking critically, motivating others and delegating appropriatelyExperience working closely with project management and/or program managementCool Things to KnowNot Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.Pay Transparency:
As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [$120,000.00 - $180,000.00]The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.#LI-REMOTE
J.D. Power 2024 Mobile App Platform Certification Program
SM
recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
#J-18808-Ljbffr