Desktop Support Technician

Main Responsibilities:Pay- 25-31hrLocation - Kihei, Hawaii, United StatesPerform a range of technical work activities at customer site to meet business and customer requirements.Document and reports on work completed to ensure compliance with Company and Customer Procedures.Focus on team issues without begin distracted.Complete tasks within assigned shift hours.Communication with customer via email and status reports.Display communication / technical / personal skills needed for this customer facing positionEscalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.Provide customer service to internal and external customers to ensure consistent experience.Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.The Ideal CandidateAble to follow instructions and proceduresProven experience in IT Desktop Service environment.Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the roleDemonstrates an organized approach to work.Demonstrates customer service abilitiesRoutine administrative skillsGood interpersonal skills, basic literacy and numeracy skillsDemonstrates awareness of health and safety at work.Site activity:IMAC work: build, deploy, asset managementImage management/distributionMicrosoft SCCMAbility to resolve 5 to 8 tickets on average dailyMicrosoft certification is an assetCompTia A+