Gateway Group Personnel
Service Desk Analyst
Gateway Group Personnel, Memphis, Tennessee, us, 37501
Our client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server infrastructure in a professional manner. This opportunity offers competitive salary and benefits.
Key Responsibilities:Provide first-level technical support to end-users via phone, email, and in-person.Diagnose and resolve hardware, software, and network issues.Assist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices.Manage user accounts, permissions, and access rights in various systems.Work with Level 2/3 teams to assist with monitoring and maintaining network infrastructure, including switches, wireless access points, and firewalls.Work with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backups.Document and track all support requests and resolutions in the ticketing system.Collaborate with other IT team members to ensure efficient and effective resolution of technical issues.Provide training and support to end-users on IT systems and applications.Participate in IT projects and initiatives as needed.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Alternatively, 5+ years of relevant experience in a service desk or technical support role can be considered in lieu of a formal education.Proven experience in a service desk or technical support role.Basic knowledge of network and server administration.
Key Responsibilities:Provide first-level technical support to end-users via phone, email, and in-person.Diagnose and resolve hardware, software, and network issues.Assist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices.Manage user accounts, permissions, and access rights in various systems.Work with Level 2/3 teams to assist with monitoring and maintaining network infrastructure, including switches, wireless access points, and firewalls.Work with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backups.Document and track all support requests and resolutions in the ticketing system.Collaborate with other IT team members to ensure efficient and effective resolution of technical issues.Provide training and support to end-users on IT systems and applications.Participate in IT projects and initiatives as needed.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Alternatively, 5+ years of relevant experience in a service desk or technical support role can be considered in lieu of a formal education.Proven experience in a service desk or technical support role.Basic knowledge of network and server administration.