Service Desk Analyst

Our client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server infrastructure in a professional manner. This opportunity offers competitive salary and benefits.Key ResponsibilitiesProvide first-level technical support to end-users via phone, email, and in-personDiagnose and resolve hardware, software, and network issuesAssist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devicesManage user accounts, permissions, and access rights in various systemsWork with Level 2/3 teams to assist with monitoring and maintaining network infrastructure, including switches, wireless access points, and firewallsWork with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backupsDocument and track all support requests and resolutions in the ticketing systemCollaborate with other IT team members to ensure efficient and effective resolution of technical issuesProvide training and support to end-users on IT systems and applicationsParticipate in IT projects and initiatives as needed.QualificationsBachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Alternatively, 5+ years of relevant experience in a service desk or technical support role can be considered in lieu of a formal educationProven experience in a service desk or technical support roleBasic knowledge of network and server administrationPreferred SkillsExperience with Windows OS, Windows Server OS, Office M365 Desktop applications, Exchange OnlineFamiliarity with virtualization technologies, such as VMWare or Hyper-Basic knowledge of cloud services, such as AWS or AzurUnderstanding of IT security best practice