Insight Global
Level 1 Technical Support
Insight Global, Rockwall, Texas, United States, 75087
Job Description
Insight Global is seeking a Level 1 Technical Support Specialist to join a team at one of the largest International Manufacturing Infrastructure Technology companies on-site in Rockwall, Texas. This individual will provide technical support troubleshooting to internal employees across the company. The ideal candidate will be troubleshooting issues such as, but not limited to, password resets, connection issues, printer issues, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years of experience as a Technical Support Specialist
Extensive experience supporting Microsoft products/ programs
Strong communication/ customer service skills
The ability to be agile and implore deductive reasoning when solving technical support issues
Experience servicing a high volume of tickets
Previous experience reimaging laptops for redeployment
The ability to research and learn independently - Diploma, Degree or certificate in computer engineering, IT or a related field null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Insight Global is seeking a Level 1 Technical Support Specialist to join a team at one of the largest International Manufacturing Infrastructure Technology companies on-site in Rockwall, Texas. This individual will provide technical support troubleshooting to internal employees across the company. The ideal candidate will be troubleshooting issues such as, but not limited to, password resets, connection issues, printer issues, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years of experience as a Technical Support Specialist
Extensive experience supporting Microsoft products/ programs
Strong communication/ customer service skills
The ability to be agile and implore deductive reasoning when solving technical support issues
Experience servicing a high volume of tickets
Previous experience reimaging laptops for redeployment
The ability to research and learn independently - Diploma, Degree or certificate in computer engineering, IT or a related field null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.