Insight Global
Level 1 Technical Support
Insight Global, Blythewood, South Carolina, United States, 29016
Insight Global is seeking a Level 1 Technical Support Specialist to join a team at one of the largest International Manufacturing Infrastructure Technology companies on-site in Blythewood, South Carolina. This individual will provide technical support troubleshooting to internal employees across the company. The ideal candidate will be troubleshooting issues such as, but not limited to, password resets, connection issues, printer issues, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-3+ years of experience as a Technical Support Specialist-Extensive experience supporting Microsoft products/ programs-Strong communication/ customer service skills-The ability to be agile and implore deductive reasoning when solving technical support issues-Experience servicing a high volume of tickets-Previous experience reimaging laptops for redeployment-The ability to research and learn independently
Nice to Have Skills & Experience-Diploma, Degree or certificate in computer engineering, IT or a related field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-3+ years of experience as a Technical Support Specialist-Extensive experience supporting Microsoft products/ programs-Strong communication/ customer service skills-The ability to be agile and implore deductive reasoning when solving technical support issues-Experience servicing a high volume of tickets-Previous experience reimaging laptops for redeployment-The ability to research and learn independently
Nice to Have Skills & Experience-Diploma, Degree or certificate in computer engineering, IT or a related field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.