EMCOR Group
HVAC Service Dispatcher
EMCOR Group, Buffalo Grove, Illinois, United States, 60089
Description
EMCOR Services Team Mechanical Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Team Mechanical is a TOTAL FACILITIES SOLUTION for HVAC, Preventive Maintenance & Service, Process Piping, Building Automation Systems and Energy Solutions.
Job Title: HVAC Service Team Dispatcher
Department: Service
Summary: The Service Team Dispatcher position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Manager.
Responsibilities Include:
Handle all incoming calls from customers in a prompt and courteous manner
Evaluate customer situation and match the appropriate service technician for the task based on technician skill
Processing the service call paperwork
Maintaining timely communication and responding to all customers
Maintaining direct communication with field personnel, maintain dispatch board
Issue purchase orders, completing required data entry
Closing out service call paperwork and verifying all charges and costs
Maintain professionalism and a positive attitude with both internal and external customers
Work in tandem with sales team and service manager in order to meet customer expectations
Qualifications/Skills and Knowledge Requirements:
High School Diploma or GED Required
2+ years hands on customer service experience
Proficient on MS Office Suite
Attention to Detail
Be able to multi-task
Excellent Organization
Ability to problem solve
Excellent oral and written communication
Customer service skills a must
Team Player
Flexible and reliable
Able to work in a fast-paced environment
Previous experience in dispatch role or construction industry
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
#team
Qualifications
Education
Preferred
Some college or better
Experience
Required
2 years: Work experience in dispatch
EMCOR Services Team Mechanical Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Team Mechanical is a TOTAL FACILITIES SOLUTION for HVAC, Preventive Maintenance & Service, Process Piping, Building Automation Systems and Energy Solutions.
Job Title: HVAC Service Team Dispatcher
Department: Service
Summary: The Service Team Dispatcher position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Manager.
Responsibilities Include:
Handle all incoming calls from customers in a prompt and courteous manner
Evaluate customer situation and match the appropriate service technician for the task based on technician skill
Processing the service call paperwork
Maintaining timely communication and responding to all customers
Maintaining direct communication with field personnel, maintain dispatch board
Issue purchase orders, completing required data entry
Closing out service call paperwork and verifying all charges and costs
Maintain professionalism and a positive attitude with both internal and external customers
Work in tandem with sales team and service manager in order to meet customer expectations
Qualifications/Skills and Knowledge Requirements:
High School Diploma or GED Required
2+ years hands on customer service experience
Proficient on MS Office Suite
Attention to Detail
Be able to multi-task
Excellent Organization
Ability to problem solve
Excellent oral and written communication
Customer service skills a must
Team Player
Flexible and reliable
Able to work in a fast-paced environment
Previous experience in dispatch role or construction industry
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
#team
Qualifications
Education
Preferred
Some college or better
Experience
Required
2 years: Work experience in dispatch