Automotive Business Development Center / BDC

Reports to Sales Operations Manager, Sales ManagersAbout Mataga of StocktonEstablished in 1980, Mataga of Stockton GMC Cadillac has been serving Stockton and the greater San Joaquin Valley for over the last 30+ years. Family owned and operated the core values are represented by each and everyone of the Mataga Team Members. As the preferred GM Certified Franchise Dealership; we strive to provide our customers with the assistance they may need. Our Sales, Customer Care and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. Come visit us and experience it for yourself, we are local inside the iconic Stockton AutoMall at 3261 Auto Center Center Circle, Stockton, CA 95212.Position ScheduleFull time job, 5 days a week, 8 hours working dayJob ConditionsMainly an office setting job, spend some time outdoors in the weather and elements. Majority of the time indoors in air-conditioned areas.SummaryAs a Sales BDC, you will be directly responsible for monitoring and following up with potential customers via leads in the forms of but not limited to internet, phone and visits to the dealership. Providing outstanding customer service skills alongside having the goal to schedule or assist the customer.Essential FunctionsFollowing and maintain relationship with former customersMonitoring and contacting internet leadsPhone calls throughout the day of incoming and outbound callsDetermining each customer’s vehicle needs by active listeningLearning, understanding and following call and email scriptsSetting, confirming and following up on appointmentsPerforming survey with customersOther duties as requiredAssisting and working alongside the Sales teamSpeak to in-market consumers to evaluate vehicle wants and needsDiscuss available vehicle in each segmentAsk investigating questions to understand customer’s wants and needs bestAssist consumers in selecting vehicles that will fit their lifestyleAssist consumers with loan application, if necessaryAssist consumers with trade-in questions / offers as necessaryMinimum QualificationsTo be able to track record in customer service and/or sales; BDC/internet automotiveExcellent customer service and communication skillsAbility to establish rapport and build relationships to ensure repeat customersStrong multi-tasking and organization skillsProfessional appearance and demeanorPassionate about the automotive industry and new vehicles in general.Familiarity with the new makes and models available today.Computer Savvy with the ability to manage multiple applications at once.Flexibility in scheduling, including weekends and holidays.Desire to help others and assist them in reaching their goals.Communications And Interpersonal SkillsMust have excellent written and oral communication skillsThe ability to maintain a positive, good-natured attitude is essentialComfortable with interacting with customers, speaking on a public address system, and using automotive computer systemsAbility to read and comprehend instructions and informationAbility to meet company’s production and quality standards.Location:Mataga of Stockton3261 Auto Center CircleStockton, CA 95212QualificationsHigh school diploma or equivalentLicensesDriver’s LicenseSales License (Or can be obtain upon hiring)This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).