Deposit Operations Specialist

Position SummaryThe Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.Duties & ResponsibilitiesComplete investigations of Reg E disputes, process final decision notifications to clients, and process ACH returns or permission to return requests within the Reg E timeframe.Responsible for live monitoring of international ACH transaction (IAT) OFAC suspects; escalate, block, or reject transactions as needed.Understand loan policies to accurately make and process NSF decisions, process customer correspondence.Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey's vendor partners.Research and process ACH and check chargebacks as needed.Reconcile various General Ledger Accounts to meet defined SLA.Process foreign check collection on a manual cash letter.Image, entry correction and balancing of deposit items.Look up Bank of First Deposit for return items.Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.Utilize the tools that support Zelle processing and disputes, as well as detect fraud in live monitoring.Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary backup documentation, and assisting with investigations.Process charged-off account recoveries, new start loans, and refund requests.Education & ExperienceKnowledge of:Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E.Extensive understanding of bank accounting and ability to perform higher math functions is required.Strong oral and written communication, organizational, and listening skills.MS Office tools including expert knowledge of MS Excel, MS PowerPoint.Jack Henry Xperience system (preferred).Ability to:Interact effectively with others to establish and maintain smooth working relations, demonstrating excellent interpersonal relations.Take more than normal care to mitigate risk and prevent loss to the Bank.Review and analyze data reports and manuals; must be computer proficient.Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must.Maintain confidentiality of customer and bank information.Work independently and own customer issues start-to-finish.Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary.Look beyond the obvious to resolve more difficult exception items.Maintain visual attention and mental concentration for extended periods of time.Education and Training:Requires High School diploma.One or more years banking experience in a research-oriented position with potential customer impact is preferred.#BBLPBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

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