Supervisor Customer Energy Management

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sCustomer Energy Mgmt & Renewablesteam is looking for qualified candidates to fill anopenSupervisor Customer Energy Managementposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Provides leadership and supervision to Business Energy Management (BEM) Account Executives to meet the needs of business customers. Develops and implements processes, procedures and plans for the Account Executive role; partners internally within the company and externally with our customers to drive value to our business customers and PSE in alignment with clean energy goals. Demonstrates leadership in integrating new and evolving ideas and processes across a variety of organizations. Collaborates with other teams to raise the visibility of products and services within PSE communities, in a manner consistent with overall corporate objectives. May perform account management. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities * Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams: - Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. - Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable. - Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed. - Challenges and inspires employees to achieve business results. - Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards. - Conducts and ensures the completion of performance reviews and development plans. - Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results. - Encourages a positive culture through empowerment, accountability, creativity, and trust. - Works closely with peer leaders across the company to ensure alignment of customer service focus and activities such as program education, training, and communications. * Business Customer Focused Leadership - Provides leadership and supervision to BEM Account Executives to meet the needs of business customers: - Manages daily operations, and relevant performance metrics and indicators - Utilizes customer and system knowledge to establish and balance workload and productivity, while collaborating across PSE to ensure customer satisfaction targets are being met. - Partner's with the Business Services team, New Products and Services team, and Customer Energy Renewable team and broader the PSE organization, to strategize and develop improvements while also identifying opportunities to maximize efficiencies and execute on our clean energy and customer service goals. - Actively participates in developing and driving PSE strategy to serve business customers by utilizing data, customer feedback, and firsthand information. - Assists in developing and implementing PSE's plans to serve business