Supervisor Gas First Response

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sGas Operationsteam is looking for qualified candidates to fill anopenSupervisor Gas First Responseposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Supervises and leads the activities of Gas First Response. Provides leadership and expertise in addressing field emergencies, compliance work and work on customer premises. Works closely with other PSE departments, as well as other customer service and support departments to resolve issues directly with customers when needed. Responsible for gas safety compliance work and compliance with PSE's Gas Operating Standards and Gas Field Procedures when engaged in operating, maintaining, constructing or engineering PSE's natural gas system. Promotes and supports a culture of total safety. This position may be subject to random DOT drug and/or alcohol testing. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams: Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable. Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed. Challenges and inspires employees to achieve business results. Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards. Conducts and ensures the completion of performance reviews. Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results. Monitors workload, accuracy, productivity and staffing levels to ensure operational efficiencies and departmental goals are met. Provides training and testing to meet on-going training requirements. Ensures departmental work is performed in accordance with PSE's standards, procedures, state and federal regulations. Evaluates staffing resources to ensure operational efficiencies including shifts and staffing levels. Develops system enhancements and refines procedures. Involved in process improvement initiatives and drives towards applicable solutions. Responsible for protecting the general public by timely emergency and leak response. Responsible for all appliance work and inside leak detection in a given area. Assists in the development of gas related standards, procedures and policies. Works with standards and compliance to provide input on the development and review of associated documentation. Provides support and expertise during WUTC (Washington Utilities and Transportation Commission) audits. Works closely with various internal departments, as well as customer service and support departments to resolve issues directly with customers when needed. Investigates and resolves customer issues/complaints with customer service groups and gas operations management. Develops, proposes and implements relationship strategies between department and other operations and customer service departm