Manhattan
Senior Support Analyst
Manhattan, Atlanta, Georgia, United States, 30383
We create possibilities that move life and commerce forward
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.
Provide technical support to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions. Utilize technologies to proactively troubleshoot and resolve technical issues that arise post implementation, and respond to situations where product support has failed to resolve issues. Perform complex code review and report design, reliability, and maintenance problems to engineering. Develop custom modifications, design new functionality, fix code issues, and perform system configuration. Provide support to clients through installation of additional functionality and client training. Suggest product improvements based on customer feedback.MINIMUM REQUIREMENTSBachelor's or foreign equivalent degree in computer science, engineering or related technical field3 years of experience developing, supporting or implementing [packaged] application softwareRequires up to 50% travel.2 years of experience working in OS400 operating system1 year of experience developing in RPG computer language1 year of experience developing in DB2 / 400 databasesCommitted to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.
Provide technical support to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions. Utilize technologies to proactively troubleshoot and resolve technical issues that arise post implementation, and respond to situations where product support has failed to resolve issues. Perform complex code review and report design, reliability, and maintenance problems to engineering. Develop custom modifications, design new functionality, fix code issues, and perform system configuration. Provide support to clients through installation of additional functionality and client training. Suggest product improvements based on customer feedback.MINIMUM REQUIREMENTSBachelor's or foreign equivalent degree in computer science, engineering or related technical field3 years of experience developing, supporting or implementing [packaged] application softwareRequires up to 50% travel.2 years of experience working in OS400 operating system1 year of experience developing in RPG computer language1 year of experience developing in DB2 / 400 databasesCommitted to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.