Principal Support Analyst

We create possibilities that move life and commerce forwardWelcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.JOB DESCRIPTIONManage projects to include developing and delivering detailed solutions and for managing client relationships from technical and interpersonal perspective and ensuring the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team.MINIMUM REQUIREMENTSBachelor's or foreign equivalent degree in computer science, engineering or related technical field5 years of experience developing, supporting or implementing [packaged] application software3 years of experience with database troubleshooting or developing in SQL or related relational database3 years of experience implementing in Systemi, Unix, Linux or Windows operating systems3 years of experience implementing in any supply chain domainRequires up to 50% travel.Committed to diversity and inclusionAt Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteeropportunities, your true self is always welcome here. Our team members' backgrounds, experiences andperspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a veteran. In the United States, Manhattan Associates participates in the EmploymentEligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with theSocial Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employmenteligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has beencompleted.