IT Support Analyst

SUMMARYWe are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our Dallas, TX office. The ideal candidate will be an independent learner and a go-getter with excellent customer service skills. This is a hands-on position that requires technical skills necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Support Analyst will work closely with the Technology and Infrastructure team, reporting to the Manager, Information Technology.KEY RESPONSIBILITIESProvide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.Maintain a high level of professionalism and deliver exceptional customer service in all interactions.Communicate complex technical information clearly and effectively to both technical and non-technical audiences.Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.Identify recurring issues and implement solutions to prevent future occurrences.Participate in continuous improvement initiatives to enhance IT support services and processes.Stay current with emerging technologies and industry best practices to proactively recommend improvements.Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.Configure and manage endpoints using desktop and mobile device management tools.Assist with patch management and endpoint security measures.Collaborate on IT projects, contributing ideas and expertise to support successful implementation.Assist in the deployment of new technologies, including research, testing, documentation, and training.Take full ownership of assigned tasks and see them through to completion with minimal supervision.Ensure compliance with company IT policies, security protocols, and best practices.Demonstrate reliability and accountability in all aspects of work.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.TRAVELSome out-of-area and overnight travel will be required.MINIMUM REQUIREMENTSEducation: Bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent work experience will be considered.Experience: Minimum of 3-5 years of IT support experience in a corporate environment. Proven experience supporting C-level executives and handling sensitive information with discretion. The ideal candidate will have experience with the following technologies:Jira Service Management Ticketing SystemWindows 10 and 11 operating systemsHardware support for laptops, desktops, printers, and peripheralsMobile Device Management (MDM) for iOS devices (iPhones and iPads)Microsoft Office 365 services, including OneDrive for Business and Exchange OnlineOkta Single Sign-On (SSO) and identity management solutionsActive Directory and Group Policy administrationRemote access technologies such as Zscaler VPNVideo conferencing platforms (Zoom Rooms, Microsoft Teams)Email security and filtering solutions like Mimecast or similar services.Operating system imaging and deployment toolsPreferred Certifications:CompTIA A+, Network+, Security+Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Azure FundamentalsITIL Foundation CertificationApplicants must be able to pass a pre-employment drug screen.WHAT WE OFFERCompetitive Base Salary + Annual BonusGenerous Paid Time Off and HolidaysEmployer-matching 401(k) Program + Profit Sharing ProgramStudent Debt Program – we’ll contribute up to $10,000 towards your student loans!Tuition Assistance ProgramEmployee Stock Purchase Program – purchase shares at a 15% discountComprehensive and progressive Medical/Dental/Vision optionsAnd much more!ABOUT WELLTOWERWelltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers, and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health

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