Vertiv Co
Business Systems Analyst, Sales Enablement -Westerville
Vertiv Co, Westerville, Ohio, United States, 43082
POSITION SUMMARY
The Business Systems Analyst is responsible for the ongoing improvement of sales experience in our Oracle Configure, Price, Quote (CPQ) cloud-based application used by North America Vertiv Services Sales business. You will incorporate user experience (UX) feedback and keep the data current/accurate and easy to update in upstream and downstream systems. You will support the sales teams directly for issues that they find using the quoting tool. You will work closely with IT to manage issue tickets created and enhancements requested by the business owners. Secondary responsibility will be to work closely with sales to understand their sales process and help shape the CPQ tool to facilitate that process.
RESPONSIBILITIES
Business Analyst for sales quoting system. Troubleshoot issues, find immediate work arounds, and then do root cause analysis with IT to determine long term fix so it does not happen again.
Manage the incident tickets created with IT to address issues when the quoting system is not working as designed.
Work with services business owners in Sales, Offering Management, Order Management, and Sales Support to understand business requirements needed for enhancements to our quoting and CRM tools. User Experience (UX) background preferred.
Prioritize IT's work being done on enhancements that are gathered from services business owners.
Act as the services SME for the Triage Team who receives requests from sales regarding issues with quotes and orders.
Work with inside sales and outside sales teams to support their selling process in the CRM tool. Look for best practices to use in the tool to track daily activities, opportunities and leads.
Train and support the Service Sales teams as needed.
QUALIFICATIONS
Minimum Job Qualifications:
1-3 years’ experience in Sales or Sales Support
Experience using or supporting CRM and quoting tools with good technical acumen
Proficient PC skills in Microsoft office products (Word, Excel, Powerpoint and Access)
Act as project manager with excellent planning, organization, and presentation skills
Excellent written and verbal communication skills
Must be able to provide progress dashboards that are organized, understandable, and accurate
Conscientious, accurate and attention to detail oriented
Work with minimal supervision
Ability to meet established deadlines
Preferred Qualifications:
Experience with using Oracle CPQ as a quoting tool.
Experience leading or participating in process improvement projects.
EDUCATION AND CERTIFICATIONS
Bachelor’s degree in Business, Marketing, Finance, Analytics or related field required.
PHYSICAL REQUIREMENTS
No Special Physical Requirements
ENVIRONMENTAL DEMANDS
NA
TRAVEL TIME REQUIRED
(None)
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The Business Systems Analyst is responsible for the ongoing improvement of sales experience in our Oracle Configure, Price, Quote (CPQ) cloud-based application used by North America Vertiv Services Sales business. You will incorporate user experience (UX) feedback and keep the data current/accurate and easy to update in upstream and downstream systems. You will support the sales teams directly for issues that they find using the quoting tool. You will work closely with IT to manage issue tickets created and enhancements requested by the business owners. Secondary responsibility will be to work closely with sales to understand their sales process and help shape the CPQ tool to facilitate that process.
RESPONSIBILITIES
Business Analyst for sales quoting system. Troubleshoot issues, find immediate work arounds, and then do root cause analysis with IT to determine long term fix so it does not happen again.
Manage the incident tickets created with IT to address issues when the quoting system is not working as designed.
Work with services business owners in Sales, Offering Management, Order Management, and Sales Support to understand business requirements needed for enhancements to our quoting and CRM tools. User Experience (UX) background preferred.
Prioritize IT's work being done on enhancements that are gathered from services business owners.
Act as the services SME for the Triage Team who receives requests from sales regarding issues with quotes and orders.
Work with inside sales and outside sales teams to support their selling process in the CRM tool. Look for best practices to use in the tool to track daily activities, opportunities and leads.
Train and support the Service Sales teams as needed.
QUALIFICATIONS
Minimum Job Qualifications:
1-3 years’ experience in Sales or Sales Support
Experience using or supporting CRM and quoting tools with good technical acumen
Proficient PC skills in Microsoft office products (Word, Excel, Powerpoint and Access)
Act as project manager with excellent planning, organization, and presentation skills
Excellent written and verbal communication skills
Must be able to provide progress dashboards that are organized, understandable, and accurate
Conscientious, accurate and attention to detail oriented
Work with minimal supervision
Ability to meet established deadlines
Preferred Qualifications:
Experience with using Oracle CPQ as a quoting tool.
Experience leading or participating in process improvement projects.
EDUCATION AND CERTIFICATIONS
Bachelor’s degree in Business, Marketing, Finance, Analytics or related field required.
PHYSICAL REQUIREMENTS
No Special Physical Requirements
ENVIRONMENTAL DEMANDS
NA
TRAVEL TIME REQUIRED
(None)
#J-18808-Ljbffr