Carrier
Warranty Data Analyst
Carrier, Village Green, New York, United States,
Country:
United States of AmericaLocation:
CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway, East Syracuse, NY, 13057 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.About this roleWe are looking for an experienced Service Contract & Warranty Administration professional, who will work independently to administer and provide for proper contract and warranty fulfillment. This person will monitor estimates, clarify moderately complex contractual rights, determine trends, and assist in the finalization of bids and reports related to service contracts and product warranties.Key ResponsibilitiesWorks independently to administer and provide for proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications are met.Monitors estimates of material, equipment services, production costs, performance requirements, and delivery schedules, outlining where changes need to be made to ensure that service contracts and product warranties are complete and accurate.Reviews moderately complex contractual rights and obligations for customers related to service contracts and product warranties to ensure that client requirements are met.Summarizes data and determines trends based on analyses of historical information regarding service contracts and warranties to identify problems and improve overall performance.Assists in finalizing the preparation of bids, process specifications, progress reports, and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.Gather business requirements between internal and external customers to evaluate current processes, identify a proposed solution, define each change and scope, and work as a team to find a solution.Manage the priority of what is in the monthly production maintenance (prod issues vs enhancements) with our monthly maintenance hours to satisfy all Service Bench customers.Support internal and external customers with Service Bench information and data requests (reporting).Collaborate with Carrier's internal systems customers on system enhancements, changes, and audits.Security Admin for who is allowed to use Service Bench as the “System Application Owner,” ensuring all SOX and SSO OKTA procedures are met.Partner as part of cross-functional teams and interact with multiple functional groups to drive process improvements to minimize turn-backs.Ability to manage multiple initiatives and bring them to closure with successful testing and documentation.Communicate new requirements driven by the changing warranty climate, testing development releases, and identifying application regression.Basic QualificationsHigh School Diploma or GED3+ years of Project Management or Service Coordinator experience1+ years of experience with the Microsoft Office SuitePreferred QualificationsBachelor’s Degree from a recognized college or universityPractical to substantial knowledge of Carrier organization, programs, or systems with the ability to make enhancements and leverage in daily workPrior warranty claim and Service Bench experienceExperience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplinesA true team player who has the customer’s best interests first and foremostPay Range:
$74,181 - $130,206 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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United States of AmericaLocation:
CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway, East Syracuse, NY, 13057 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.About this roleWe are looking for an experienced Service Contract & Warranty Administration professional, who will work independently to administer and provide for proper contract and warranty fulfillment. This person will monitor estimates, clarify moderately complex contractual rights, determine trends, and assist in the finalization of bids and reports related to service contracts and product warranties.Key ResponsibilitiesWorks independently to administer and provide for proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications are met.Monitors estimates of material, equipment services, production costs, performance requirements, and delivery schedules, outlining where changes need to be made to ensure that service contracts and product warranties are complete and accurate.Reviews moderately complex contractual rights and obligations for customers related to service contracts and product warranties to ensure that client requirements are met.Summarizes data and determines trends based on analyses of historical information regarding service contracts and warranties to identify problems and improve overall performance.Assists in finalizing the preparation of bids, process specifications, progress reports, and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.Gather business requirements between internal and external customers to evaluate current processes, identify a proposed solution, define each change and scope, and work as a team to find a solution.Manage the priority of what is in the monthly production maintenance (prod issues vs enhancements) with our monthly maintenance hours to satisfy all Service Bench customers.Support internal and external customers with Service Bench information and data requests (reporting).Collaborate with Carrier's internal systems customers on system enhancements, changes, and audits.Security Admin for who is allowed to use Service Bench as the “System Application Owner,” ensuring all SOX and SSO OKTA procedures are met.Partner as part of cross-functional teams and interact with multiple functional groups to drive process improvements to minimize turn-backs.Ability to manage multiple initiatives and bring them to closure with successful testing and documentation.Communicate new requirements driven by the changing warranty climate, testing development releases, and identifying application regression.Basic QualificationsHigh School Diploma or GED3+ years of Project Management or Service Coordinator experience1+ years of experience with the Microsoft Office SuitePreferred QualificationsBachelor’s Degree from a recognized college or universityPractical to substantial knowledge of Carrier organization, programs, or systems with the ability to make enhancements and leverage in daily workPrior warranty claim and Service Bench experienceExperience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplinesA true team player who has the customer’s best interests first and foremostPay Range:
$74,181 - $130,206 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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