Enterprise Service Manager, Professional Services

Are you interested in working with one of the largest global automotive and manufacturing organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy, and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global automotive and manufacturing organizations, develop a long-term Professional Services strategy, and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, and delivery oversight in those accounts. This is a sales role and the ESM carries a bookings and revenue target.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.Key job responsibilities

We are looking for someone who is passionate about:Long-term development of bio-pharma Global Organizations and overall health care space.Engaging with customers to understand their business drivers and application portfolio.Development of long-term Cloud Strategy for customers.Identifying & developing specific opportunities and supporting business cases.Deal shaping, including estimations and deal pricing.Contract negotiations & closing.Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities.Mitigation of delivery risks & issues.Overseeing delivery of projects in account, ensuring high-quality delivery.Acting as a single point of contact for Customer executives, developing deep, trustful relations.Educating customers on AWS services and translating those into a clear business value proposition.Envisioning and inspiring customers.Coaching Customer and Partner teams to be self-sufficient.About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS

10+ years of management consulting experience with demonstrated IT Transformation experience in customer-facing roles.Experience working with large multi-national professional services companies providing technology services to Automotive and/or Manufacturing customers as an Account, Relationship Manager, and/or Lead Architect.Experience with creating opportunity pipeline, closing deals, and achieving bookings and revenue targets.Business development experience including multiyear, multiple service offerings with a total contract value of $5M+PREFERRED QUALIFICATIONS

Experience managing executive Customer relationships and key business stakeholders.Experience working backwards from customer understanding to design and sell technical solutions using cloud services.Experience with contract and statement of work development.Experience with Automotive and/or Manufacturing operational technologies.Experience with strategic deal negotiation.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

https://www.amazon.jobs/en/disability/us .

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