Cynet Systems
Service Support Specialist
Cynet Systems, Indianapolis, Indiana, us, 46262
Job Description:
Responsibilities:
Provides reporting support, monitors field rosters and assigned territory responsibilities.Develop, maintain, and or assemble information/documentation that supports business operations and standard operating procedures for one plus business units.cts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures.Serves as liaison to internal and external stakeholders as appropriate.Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify non-compliance and errors.Make corrections or communicate errors to individuals that can make the corrections.Ensure established programs continue to be best practices.Solicit feedback from others to improve current processes.cts as a key resource to others in the department and to internal or external stakeholders on programs and /or procedures.Participate in special projects that require business area expertise.Utilize candidate unique perspective and experiences, speaking up when candidate see an opportunity to improve our current processes.cts as the primary contact for escalated issues and requests concerning multiple, at times complex, processes or procedures.Serves as a liaison to internal and external stakeholders as appropriate.Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors.Make corrections or communicate errors to individuals that can make the corrections.Ensure established programs continue to best practices.Solicit feedback from others to improve current processes.ct as a key resource to others in the department and to internal or external customers on programs and or procedures.Work assignments include activities that are complex and large scale and impact one plus business units.Troubleshoots and answers complex inquiries and conducts large scale documentation and analysis within a specific business support process.Identifies areas of opportunity and recommends advanced solutions.Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.Requirements:
ssociates degree and 1 year experience.Proven ability to solve complex problems in a timely manner.Comprehensive understanding of business processes related to area supporting.Strong organization and planning skills.bility to handle multiple functions at one time.Efficient and effective oral and written communication skills.Intermediate computer skills including the ability to do some advanced functions within various software packages.Preferred:
Bachelor's degree in business, finance, accounting, or supply chain is preferred.SAP experience.Salesforce experience.dvanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication.Soft Skills:
Customer Service focused, positive attitude, empathetic, agile learner.
Responsibilities:
Provides reporting support, monitors field rosters and assigned territory responsibilities.Develop, maintain, and or assemble information/documentation that supports business operations and standard operating procedures for one plus business units.cts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures.Serves as liaison to internal and external stakeholders as appropriate.Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify non-compliance and errors.Make corrections or communicate errors to individuals that can make the corrections.Ensure established programs continue to be best practices.Solicit feedback from others to improve current processes.cts as a key resource to others in the department and to internal or external stakeholders on programs and /or procedures.Participate in special projects that require business area expertise.Utilize candidate unique perspective and experiences, speaking up when candidate see an opportunity to improve our current processes.cts as the primary contact for escalated issues and requests concerning multiple, at times complex, processes or procedures.Serves as a liaison to internal and external stakeholders as appropriate.Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors.Make corrections or communicate errors to individuals that can make the corrections.Ensure established programs continue to best practices.Solicit feedback from others to improve current processes.ct as a key resource to others in the department and to internal or external customers on programs and or procedures.Work assignments include activities that are complex and large scale and impact one plus business units.Troubleshoots and answers complex inquiries and conducts large scale documentation and analysis within a specific business support process.Identifies areas of opportunity and recommends advanced solutions.Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.Requirements:
ssociates degree and 1 year experience.Proven ability to solve complex problems in a timely manner.Comprehensive understanding of business processes related to area supporting.Strong organization and planning skills.bility to handle multiple functions at one time.Efficient and effective oral and written communication skills.Intermediate computer skills including the ability to do some advanced functions within various software packages.Preferred:
Bachelor's degree in business, finance, accounting, or supply chain is preferred.SAP experience.Salesforce experience.dvanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication.Soft Skills:
Customer Service focused, positive attitude, empathetic, agile learner.