iVenture Solutions
IT Support Specialist
iVenture Solutions, Jacksonville, Florida, United States, 32290
IT Support Specialist
Department:
IVS
Employment Type:
Full Time
Location:
Jacksonville, FL
Compensation:
$45,000 - $55,000 / year
Description
As an IT Support Specialist, you will work closely with both on-site and remote user support. You will support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Support Specialist you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites.
Position Overview
What you will be doing as an IT Support Specialist:Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.Monitor Windows server and server application performance and resolve issues.Support Microsoft Windows server and Public Cloud technologies - latest operating systems, exchange, DNS and Active Directory and Identity managementMonitor network performance and resolve issues with local and carrier level connectivity.Produce, maintain and update technical documentation.Typical Week: 20% Windows server support, 60% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings.Work remotely and in-person as needed in the greater Jacksonville areaYou're a great candidate if you have...
Bachelor's Degree, business related field preferred, or equivalent experience1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include:All current Microsoft Desktop Operating SystemsMicrosoft Windows Server and Exchange server/enterprise mailing systems (latest OS)Microsoft public cloud servicesActive DirectoryExperience with XenApp, Azure Virtual Desktop or other VDI technologies preferred, but not required.Microsoft Certified Professional Status preferredFlexibility to accommodate after-hours and weekend client and team member needsStrong verbal and written communication skillsExcellent customer service skillsBenefits and Perks of working here as an IT Support Specialist:
WFH FlexibilityPaid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second yearFocus on Work/Life BalanceWe match 4% on your 401KComprehensive benefits package which includes paid life insurance and paid long-term disabilityPeerfit membership - providing free sessions at local gyms and studiosPaid maternity, paternity and foster leavePaid certifications and training days, virtual lab for hands on trainingCareer path road-mapping$200 spend in our iVenture Company Store on your anniversary year with us!Quarterly team outingsReal culture initiatives and recognition, not just pizza parties360-degree feedback. You talk, we listen.iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture.Additional Information:
Valid driver's license and insurance with reliable transportation. This position will require local client travel.Smoking is prohibited at all client sites and iVenture offices
Department:
IVS
Employment Type:
Full Time
Location:
Jacksonville, FL
Compensation:
$45,000 - $55,000 / year
Description
As an IT Support Specialist, you will work closely with both on-site and remote user support. You will support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Support Specialist you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites.
Position Overview
What you will be doing as an IT Support Specialist:Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.Monitor Windows server and server application performance and resolve issues.Support Microsoft Windows server and Public Cloud technologies - latest operating systems, exchange, DNS and Active Directory and Identity managementMonitor network performance and resolve issues with local and carrier level connectivity.Produce, maintain and update technical documentation.Typical Week: 20% Windows server support, 60% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings.Work remotely and in-person as needed in the greater Jacksonville areaYou're a great candidate if you have...
Bachelor's Degree, business related field preferred, or equivalent experience1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include:All current Microsoft Desktop Operating SystemsMicrosoft Windows Server and Exchange server/enterprise mailing systems (latest OS)Microsoft public cloud servicesActive DirectoryExperience with XenApp, Azure Virtual Desktop or other VDI technologies preferred, but not required.Microsoft Certified Professional Status preferredFlexibility to accommodate after-hours and weekend client and team member needsStrong verbal and written communication skillsExcellent customer service skillsBenefits and Perks of working here as an IT Support Specialist:
WFH FlexibilityPaid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second yearFocus on Work/Life BalanceWe match 4% on your 401KComprehensive benefits package which includes paid life insurance and paid long-term disabilityPeerfit membership - providing free sessions at local gyms and studiosPaid maternity, paternity and foster leavePaid certifications and training days, virtual lab for hands on trainingCareer path road-mapping$200 spend in our iVenture Company Store on your anniversary year with us!Quarterly team outingsReal culture initiatives and recognition, not just pizza parties360-degree feedback. You talk, we listen.iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture.Additional Information:
Valid driver's license and insurance with reliable transportation. This position will require local client travel.Smoking is prohibited at all client sites and iVenture offices