Data Center Customer Operations Technician

Who are we?Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center Customer Operations TechnicianJob SummaryData Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.ResponsibilitiesRacks and stacks customer equipmentReads installation plans (Visio Drawings / Spreadsheets) and implements installation accordinglyInstalls circuits requiring advanced fiber terminationsYou prioritize work from the Oracle queue and ensures alignment to all commit timesTroubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.Works with customers to solve issuesInstalls/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsInstalls and tests advanced cross connects circuits (switched, multiplexed, etc.)Maintains detailed written records of all work activityDesigns and leads cage / infrastructure modification projectsFinishes the assigned training in a timely mannerSupports customer happiness through timely and precise order executionQualifications4+ years of related Data Center experienceDemonstrable troubleshooting skillsHigh School Diploma or equivalentAble to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodationAble to lift heavy equipment/items up to 50 poundsAble to work days/nights/weekends/holidays, if needed and/or requiredThe United States targeted pay range for this position in the following location is / locations are:California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $63,000 to $98,000 per yearOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.