Utah Transit Authority
Voice Engineer
Utah Transit Authority, Salt Lake City, Utah, United States, 84193
Description
Job Summary
Primarily responsible for design, implementation, maintenance and repair of the server, voice and related video communication systems and networks including call centers and control centers. Provides technical support of the voice network, circuits and Enterprise Unified Communications with related voice and video systems.
Minimum Qualifications
EDUCATION/TRAINING Bachelor's degree in a field related to computer hardware, software, or information systems.
Preferred IT related professional certifications such as but not limited to: CCIE Collaboration certification (or similar) CompTIA A+ CompTIA Network+ CompTIA Linux+ CompTIA Security+ VMware Certified Professional (VCP) Red Hat Certified Engineer (RHCE)
EXPERIENCE
Eight (8) years directly related work experience with Enterprise Unified Communications including but not limited to Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center (UCCX), Cisco Emergency Responder (CER), design and implementation of telecommunication systems including network and server related components.
Eight (8) years' experience with telecommunication carriers, associated circuits IE. PRI's, Analog and SIP provisioning.
Eight (8) years' experience with Call Routing, SIP, Qos, VOIP, TCP/IP.
Four (4) years of directly related work experience administering virtual servers such as VMWare ESX.
Experience with copper cross connects, 66 blocks and 110 blocks. Experience with low voltage infrastructure cabling. Project management experience preferred. Self-driven and motivated to learn the skills needed to perform the duties of the job, included but not limited to 3rd party systems that are integrated in Unified Communications. Experience managing, integrating, and supporting 3rd party platforms. Knowledge/Skills:
Develop and align objectives to organizational technology practices Develop recommendations and objectives related to change policies or procedures either within the department or organizationally Strong written and oral communication skills Preferred advanced project management skills Strong experience with SIP and troubleshooting. Technical documentation skills. Possess network troubleshooting skills and knowledge of network topologies. Strong organizational skills with the ability to document work tasks, also anticipate problems, plan schedules, and monitor performance per priorities and deadlines. Abilities: (UTA Competencies)
Strong customer-service focus Highly self-motivated and directed Strong attention to detail and well organized Ability to effectively prioritize and execute tasks in a deadline driven environment Able to communicate and present complex multidisciplinary ideas in both technical and user-friendly language Competent team leadership and able to transfer knowledge to others Strong analytical and problem-solving abilities Ability to work in a team-oriented, collaborative environment Ability to conduct research into complex issues, standards, and products Ability to read and interpret technical documents and procedure manuals Embraces Outward Mindset
- Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive. Develops Self & Others
- Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments. Ensures Fairness
- Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them. Puts Safety First
- Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents. Instills Trust
- Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values Differences
- Recognizing the value that different perspectives and cultures bring to an organization. Builds Effective Teams
- Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Drives Engagement
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Ensures Accountability
- Holding self and others accountable to meet commitments. To carry out essential functions of this job, must have a valid Utah's driver's license with no more than four moving violations in the past three years; or, if a non-driver, must be able to travel efficiently by another means to and from varied locations within UTA's service area. Lack of a driver's license does not necessarily preclude employment. No applicant may have more than one violation of driving under the influence of alcohol and/or drugs within the last ten years.
Must be able to pass BCI, FBI, and UCJIS background check.
This job requires regular and predictable attendance.
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
Pay Rate:
$79,000 annually based upon experience To be considered apply before: Open Until Filled UTA's benefits package for full-time administrative employees includes:
Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for both bachelor's and master's degree. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employee, spouse, and dependent children. Employee assistance program - includes counseling, legal services, financial planning, etc. UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness.
* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
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Job Summary
Primarily responsible for design, implementation, maintenance and repair of the server, voice and related video communication systems and networks including call centers and control centers. Provides technical support of the voice network, circuits and Enterprise Unified Communications with related voice and video systems.
Minimum Qualifications
EDUCATION/TRAINING Bachelor's degree in a field related to computer hardware, software, or information systems.
Preferred IT related professional certifications such as but not limited to: CCIE Collaboration certification (or similar) CompTIA A+ CompTIA Network+ CompTIA Linux+ CompTIA Security+ VMware Certified Professional (VCP) Red Hat Certified Engineer (RHCE)
EXPERIENCE
Eight (8) years directly related work experience with Enterprise Unified Communications including but not limited to Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center (UCCX), Cisco Emergency Responder (CER), design and implementation of telecommunication systems including network and server related components.
Eight (8) years' experience with telecommunication carriers, associated circuits IE. PRI's, Analog and SIP provisioning.
Eight (8) years' experience with Call Routing, SIP, Qos, VOIP, TCP/IP.
Four (4) years of directly related work experience administering virtual servers such as VMWare ESX.
Experience with copper cross connects, 66 blocks and 110 blocks. Experience with low voltage infrastructure cabling. Project management experience preferred. Self-driven and motivated to learn the skills needed to perform the duties of the job, included but not limited to 3rd party systems that are integrated in Unified Communications. Experience managing, integrating, and supporting 3rd party platforms. Knowledge/Skills:
Develop and align objectives to organizational technology practices Develop recommendations and objectives related to change policies or procedures either within the department or organizationally Strong written and oral communication skills Preferred advanced project management skills Strong experience with SIP and troubleshooting. Technical documentation skills. Possess network troubleshooting skills and knowledge of network topologies. Strong organizational skills with the ability to document work tasks, also anticipate problems, plan schedules, and monitor performance per priorities and deadlines. Abilities: (UTA Competencies)
Strong customer-service focus Highly self-motivated and directed Strong attention to detail and well organized Ability to effectively prioritize and execute tasks in a deadline driven environment Able to communicate and present complex multidisciplinary ideas in both technical and user-friendly language Competent team leadership and able to transfer knowledge to others Strong analytical and problem-solving abilities Ability to work in a team-oriented, collaborative environment Ability to conduct research into complex issues, standards, and products Ability to read and interpret technical documents and procedure manuals Embraces Outward Mindset
- Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive. Develops Self & Others
- Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments. Ensures Fairness
- Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them. Puts Safety First
- Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents. Instills Trust
- Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values Differences
- Recognizing the value that different perspectives and cultures bring to an organization. Builds Effective Teams
- Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Drives Engagement
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Ensures Accountability
- Holding self and others accountable to meet commitments. To carry out essential functions of this job, must have a valid Utah's driver's license with no more than four moving violations in the past three years; or, if a non-driver, must be able to travel efficiently by another means to and from varied locations within UTA's service area. Lack of a driver's license does not necessarily preclude employment. No applicant may have more than one violation of driving under the influence of alcohol and/or drugs within the last ten years.
Must be able to pass BCI, FBI, and UCJIS background check.
This job requires regular and predictable attendance.
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
Pay Rate:
$79,000 annually based upon experience To be considered apply before: Open Until Filled UTA's benefits package for full-time administrative employees includes:
Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for both bachelor's and master's degree. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employee, spouse, and dependent children. Employee assistance program - includes counseling, legal services, financial planning, etc. UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness.
* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
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