California State University, Sacramento
ITC, College of Arts & Letters
California State University, Sacramento, Sacramento, California, United States, 95828
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Job no:
542120Work type:
StaffLocation:
SacramentoCategories:
Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Working Title:
ITC, College of Arts & LettersPriority Application Deadline: Sunday, November 24th @ 11:55pm PST (Posting will remain open until filled)Hiring PreferenceEligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.Position SummaryUnder the lead direction of the ITC Expert, the incumbent will support the discipline-specific technology needs of the College, departments, faculty, and staff. The incumbent works in close consultation with department chairs, faculty, and staff on discipline-specific technology needs and coordinates with the ITC Expert and Associate Dean on college-wide IT issues. The incumbent also provides lead work direction to the student technical assistants.FLSA : Exempt (Not eligible for overtime compensation)Anticipated Hiring Range : $6,000 per month - $8,200 per monthCSU Classification Salary Range : $4,912 per month - $12,124 per monthRecruitment Type : Regular (Probationary)Time Base : Full-TimeWork Hours : 8:00 AM - 5:00 PM - Monday - Friday - Work hours may vary depending on operations.Required QualificationsDemonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.Demonstrated history of and commitment to building and maintaining a respectful and professional work environment.Bachelor’s or Associate of Science degree in computer science, information systems, or educational technology, or equivalent experience in an appropriate field of work.Demonstrated experience working independently on a variety of IT computer systems to provide solutions to common operational and instructional problems.Demonstrated experience working in a team environment with end users of enterprise and desktop computer systems, collaborating with other technical staff in developing solutions.Site Operation: Demonstrated ability to work on IT computer systems to provide solutions to common business problems and act as liaison to other divisions in support of IT needs. Knowledge of best practices in security policies and implementations.User Consultation: Demonstrated experience with interpersonal communication skills in working with diverse users, interpreting their needs and delivering appropriate IT solutions.Project Management: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions to resolve user problems and meet discipline-specific needs. Demonstrated ability to initiate and manage multiple complex tasks, projects, and implement workflow solutions under competing deadlines and maintain flexibility during constant shifting priorities.Development: Demonstrated ability to install, troubleshoot and manage Windows and Apple hardware and software in a medium-size enterprise environment.Technical Support: Extensive experience with Windows and Apple operating systems and the associated hardware/software and peripherals. Experience troubleshooting, adjustments, and repairs of desktop and portable computer systems and peripherals, network servers, and other network components.Preferred QualificationsExperience with computer lab support or equivalent. Ideally, experience with instructional computing, presentations, and conferencing.Demonstrated ability to analyze operations, procedures, and workflows to develop recommendations for technology solutions to business problems.Knowledge of University infrastructure, policies, and procedures.Two years customer-facing technical support experience, preferably within higher education.One or more years of experience in the development and implementation of software system roll-out, strategies, change management, including the provision of documentation and training end users.Documents Needed to ApplyResume and cover letter. Failure to upload required documentation may result in disqualification.Equal Employment OpportunityCalifornia State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
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Job no:
542120Work type:
StaffLocation:
SacramentoCategories:
Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Working Title:
ITC, College of Arts & LettersPriority Application Deadline: Sunday, November 24th @ 11:55pm PST (Posting will remain open until filled)Hiring PreferenceEligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.Position SummaryUnder the lead direction of the ITC Expert, the incumbent will support the discipline-specific technology needs of the College, departments, faculty, and staff. The incumbent works in close consultation with department chairs, faculty, and staff on discipline-specific technology needs and coordinates with the ITC Expert and Associate Dean on college-wide IT issues. The incumbent also provides lead work direction to the student technical assistants.FLSA : Exempt (Not eligible for overtime compensation)Anticipated Hiring Range : $6,000 per month - $8,200 per monthCSU Classification Salary Range : $4,912 per month - $12,124 per monthRecruitment Type : Regular (Probationary)Time Base : Full-TimeWork Hours : 8:00 AM - 5:00 PM - Monday - Friday - Work hours may vary depending on operations.Required QualificationsDemonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.Demonstrated history of and commitment to building and maintaining a respectful and professional work environment.Bachelor’s or Associate of Science degree in computer science, information systems, or educational technology, or equivalent experience in an appropriate field of work.Demonstrated experience working independently on a variety of IT computer systems to provide solutions to common operational and instructional problems.Demonstrated experience working in a team environment with end users of enterprise and desktop computer systems, collaborating with other technical staff in developing solutions.Site Operation: Demonstrated ability to work on IT computer systems to provide solutions to common business problems and act as liaison to other divisions in support of IT needs. Knowledge of best practices in security policies and implementations.User Consultation: Demonstrated experience with interpersonal communication skills in working with diverse users, interpreting their needs and delivering appropriate IT solutions.Project Management: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions to resolve user problems and meet discipline-specific needs. Demonstrated ability to initiate and manage multiple complex tasks, projects, and implement workflow solutions under competing deadlines and maintain flexibility during constant shifting priorities.Development: Demonstrated ability to install, troubleshoot and manage Windows and Apple hardware and software in a medium-size enterprise environment.Technical Support: Extensive experience with Windows and Apple operating systems and the associated hardware/software and peripherals. Experience troubleshooting, adjustments, and repairs of desktop and portable computer systems and peripherals, network servers, and other network components.Preferred QualificationsExperience with computer lab support or equivalent. Ideally, experience with instructional computing, presentations, and conferencing.Demonstrated ability to analyze operations, procedures, and workflows to develop recommendations for technology solutions to business problems.Knowledge of University infrastructure, policies, and procedures.Two years customer-facing technical support experience, preferably within higher education.One or more years of experience in the development and implementation of software system roll-out, strategies, change management, including the provision of documentation and training end users.Documents Needed to ApplyResume and cover letter. Failure to upload required documentation may result in disqualification.Equal Employment OpportunityCalifornia State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
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