Tesla
Sr. Project Manager, Customer Systems
Tesla, Palo Alto, California, United States, 94306
Job Category
Operations & Business Support
Location
PALO ALTO, California
Req. ID
230603
Job Type
Full-time
What to Expect
Tesla is a pioneer in the electric vehicle and sustainable energy sector, leading the charge in revolutionizing transportation and power generation. We are a dynamic global company with a singular mission: to accelerate the world's transition to sustainable energy. Our NA Sales & Delivery Operations team is instrumental in driving this mission forward by continually improving our sales processes, optimizing operations, and expanding our customer base.
The Sr. Project Manager, Customer Systems is a dynamic role supporting the NA Sales Operations team and specifically focusing on customer-facing systems and communications. You will interpret the needs of the business, identify optimal solutions to solve for these needs and partner with our product teams to build effective solutions. You'll exercise creative problem solving, identifying, and resolving system bugs, managing escalations resulting from systemic breakdowns, and developing robust long-term solutions that drive our rapidly scaling sales organization. In this role you'll have a unique opportunity to be a steward for the NA Sales Operations organization and build relationships to benefit the growth of the business.
What You’ll Do
Develop improved customer-facing tools and own roadmap timelines and perform physical process reviews and time studies
Keep stakeholders updated in real-time to any operational impacts. Perform alignment reviews with key stakeholders, market leaders, product managers and global partners
Be a fierce advocate for NA business needs with a keen eye on process simplification
Host user interviews and feedback sessions. Project requirements grooming, ticket creation, stage and post release testing
Leverage your acute business acumen to uncover new opportunities and reveal invaluable data insights and collaborate closely with cross-functional teams and external partners to propel project momentum
Draft and release project update and release notes and ensure field has clear information acting as the main point of contact for the field on sales systems questions and concerns
What You’ll Bring
2+ years in project/operations/product management
Bachelor's Degree in Management-related field (e.g., Business Administration, Communications or Computer Science) or equivalent experience
Advanced in MS Excel and MS Suite (SQL and data visualization tools like Tableau a plus)
Preferred Skills: Familiarity with JIRA, Confluence, and data analytics
Strong English written and verbal skills
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$80,000 - $150,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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Operations & Business Support
Location
PALO ALTO, California
Req. ID
230603
Job Type
Full-time
What to Expect
Tesla is a pioneer in the electric vehicle and sustainable energy sector, leading the charge in revolutionizing transportation and power generation. We are a dynamic global company with a singular mission: to accelerate the world's transition to sustainable energy. Our NA Sales & Delivery Operations team is instrumental in driving this mission forward by continually improving our sales processes, optimizing operations, and expanding our customer base.
The Sr. Project Manager, Customer Systems is a dynamic role supporting the NA Sales Operations team and specifically focusing on customer-facing systems and communications. You will interpret the needs of the business, identify optimal solutions to solve for these needs and partner with our product teams to build effective solutions. You'll exercise creative problem solving, identifying, and resolving system bugs, managing escalations resulting from systemic breakdowns, and developing robust long-term solutions that drive our rapidly scaling sales organization. In this role you'll have a unique opportunity to be a steward for the NA Sales Operations organization and build relationships to benefit the growth of the business.
What You’ll Do
Develop improved customer-facing tools and own roadmap timelines and perform physical process reviews and time studies
Keep stakeholders updated in real-time to any operational impacts. Perform alignment reviews with key stakeholders, market leaders, product managers and global partners
Be a fierce advocate for NA business needs with a keen eye on process simplification
Host user interviews and feedback sessions. Project requirements grooming, ticket creation, stage and post release testing
Leverage your acute business acumen to uncover new opportunities and reveal invaluable data insights and collaborate closely with cross-functional teams and external partners to propel project momentum
Draft and release project update and release notes and ensure field has clear information acting as the main point of contact for the field on sales systems questions and concerns
What You’ll Bring
2+ years in project/operations/product management
Bachelor's Degree in Management-related field (e.g., Business Administration, Communications or Computer Science) or equivalent experience
Advanced in MS Excel and MS Suite (SQL and data visualization tools like Tableau a plus)
Preferred Skills: Familiarity with JIRA, Confluence, and data analytics
Strong English written and verbal skills
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$80,000 - $150,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
#J-18808-Ljbffr