DoorDash USA
Senior Product Designer, Merchant Experience & Integrity
DoorDash USA, Seattle, Washington, us, 98127
About the TeamThe Merchant Design team crafts the products and services that merchants rely on every day to succeed on DoorDash. We aim to be an essential partner for every merchant, whether by enhancing in-store operations or streamlining business management. Our team transforms critical pain points into seamless, engaging experiences, supporting merchants at every stage of their journey. With a commitment to design thinking, creativity, and innovation, we bring the heart and soul of DoorDash to life, filling gaps in the user experience with unique, memorable interactions.
About the RoleAs a senior product designer on the Merchant Experience & Integrity team, you will spearhead an exciting new initiative aimed at supporting merchants when issues arise. You’ll delve into merchant journeys to identify creative solutions for their pain points, enhancing user satisfaction while also driving key business metrics. This role goes beyond designing pixels; you’ll act as a domain owner, collaborating with cross-functional teams—including research, product, engineering, analytics, and business—to shape the team’s vision and strategy.
Since this team is in its early stages, you’ll have the unique opportunity to help build its culture and processes from the ground up. Success in this role requires balancing both high-level strategic planning and on-the-ground experimentation, seamlessly shifting between short-term tactical initiatives and long-term, transformational changes for our merchants.
You'll report to our Director of Design, Merchant Experience. This role is hybrid, working certain days a week onsite and the rest working from home.
You’re excited about this opportunity because you will…
Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
Deliver and refine clear storytelling around product needs and opportunities
Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
Design and ship high-quality product improvements
We’re excited about you because…
You are a senior-level IC with 5+ years of work experience
You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
You are passionate about leading product strategy and vision for new product areas
You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
You value high quality well crafted visual design, and care about the details
Why You’ll Love Working at DoorDash
We are leaders
– Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators
– We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners
– Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team
– The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
#J-18808-Ljbffr
About the RoleAs a senior product designer on the Merchant Experience & Integrity team, you will spearhead an exciting new initiative aimed at supporting merchants when issues arise. You’ll delve into merchant journeys to identify creative solutions for their pain points, enhancing user satisfaction while also driving key business metrics. This role goes beyond designing pixels; you’ll act as a domain owner, collaborating with cross-functional teams—including research, product, engineering, analytics, and business—to shape the team’s vision and strategy.
Since this team is in its early stages, you’ll have the unique opportunity to help build its culture and processes from the ground up. Success in this role requires balancing both high-level strategic planning and on-the-ground experimentation, seamlessly shifting between short-term tactical initiatives and long-term, transformational changes for our merchants.
You'll report to our Director of Design, Merchant Experience. This role is hybrid, working certain days a week onsite and the rest working from home.
You’re excited about this opportunity because you will…
Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
Deliver and refine clear storytelling around product needs and opportunities
Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
Design and ship high-quality product improvements
We’re excited about you because…
You are a senior-level IC with 5+ years of work experience
You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
You are passionate about leading product strategy and vision for new product areas
You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
You value high quality well crafted visual design, and care about the details
Why You’ll Love Working at DoorDash
We are leaders
– Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators
– We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners
– Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team
– The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
#J-18808-Ljbffr