ProService Hawaii
Business Engagement Manager
ProService Hawaii, Houston, Texas, United States,
WHO WE ARE
At ProService Hawaii, we're not just another company - we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges - from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.
We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years. Join our diverse and resilient team, and together, we'll make an impact.
WHAT YOU'LL DO
We're seeking a hands-on leader and people manager to take technical ownership of Salesforce and related GTM applications, building scalable solutions that enhance operational efficiency and embed a data-driven approach across the company. In this role, you'll be responsible for delivering a best-in-class Salesforce and GTM systems implementation, focusing on visualizing, architecting, prioritizing, and executing against roadmap and quarterly deliverables.
As the Salesforce system owner for our Sales and Service teams, you'll establish Salesforce as the system of record, ensuring efficient, scalable, and secure client interactions. You'll also drive the development and management of internal workflows, leveraging AI to boost productivity and enhance the client experience.
Partner with business unit executives to identify and implement opportunities for process improvement and efficiency in lead-to-cash lifecycle.
Proactively define and maintain Salesforce systems roadmap to ensure long-term alignment with business processes.
Overall ownership and accountability for Salesforce implementation to include quality, accuracy, and usability of data and related interfaces, by working with internal stakeholders to implement needed processes.
Ownership for vetting end-user business requirements, solution spec design, configuration, project management, implementation, and system integration.
Drive system performance optimization by reducing technical debt.
WHAT YOU BRING TO THE TEAM
Experience:
7+ years business system analyst experience.
3+ years Salesforce administration experience.
Strategic Skills:
Proactively identifies opportunities to implement technical and automation solutions to increase operational efficiencies. Makes technical and forward-looking adjustments and decisions on technical priorities, incorporating new data. Comprehends the "big picture". Ability to thrive within ambiguity.
Strong Communication Skills:
Effectively convey information in a clear, open, and professional manner in all oral and written communication with all levels of the organization. Exceptional communication and interpersonal skills. Ability to present to and engage with Senior/Executive management.
Customer Focus:
Strong customer service mindset. Deliver streamlined holistic technical solutions to delight customers. Strong team management and relationship management skills. Process-oriented mindset with the ability to balance detail with practicality.
Organization / Planning:
Plans, organizes, schedules, and budgets in an efficient productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies.
Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.
WHY YOU'LL LOVE PROSERVICE
At ProService Hawaii, we don't just talk about growth - we live it. We offer a dynamic, inclusive environment where your voice matters, your ideas are celebrated, and your potential is limitless. Here's what you can expect:
A Purpose-Driven Culture:
Join a team that values integrity, collaboration, and continuous improvement. We are passionate about making a difference for our clients and our community.
Empowerment & Innovation:
We encourage bold thinking, challenge the status quo, and empower you to take ownership of meaningful projects that drive change.
Growth & Development:
With our focus on learning and growth, you'll have access to leadership development programs, mentorship opportunities, and a path to advance your career.
Hybrid & Remote Work Options:
We offer a flexible hybrid work environment for Hawaii-based candidates. We are also open to remote candidates on the U.S. mainland, as long as you're available to work in Hawaii Standard Time (HST). This allows us to work as one team, no matter where you are.
Competitive Pay & Benefits:
We believe in recognizing and rewarding your hard work. The pay range for this role is $175,000.00 - $190,000.00, depending on experience and qualifications.
#J-18808-Ljbffr
At ProService Hawaii, we're not just another company - we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges - from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.
We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years. Join our diverse and resilient team, and together, we'll make an impact.
WHAT YOU'LL DO
We're seeking a hands-on leader and people manager to take technical ownership of Salesforce and related GTM applications, building scalable solutions that enhance operational efficiency and embed a data-driven approach across the company. In this role, you'll be responsible for delivering a best-in-class Salesforce and GTM systems implementation, focusing on visualizing, architecting, prioritizing, and executing against roadmap and quarterly deliverables.
As the Salesforce system owner for our Sales and Service teams, you'll establish Salesforce as the system of record, ensuring efficient, scalable, and secure client interactions. You'll also drive the development and management of internal workflows, leveraging AI to boost productivity and enhance the client experience.
Partner with business unit executives to identify and implement opportunities for process improvement and efficiency in lead-to-cash lifecycle.
Proactively define and maintain Salesforce systems roadmap to ensure long-term alignment with business processes.
Overall ownership and accountability for Salesforce implementation to include quality, accuracy, and usability of data and related interfaces, by working with internal stakeholders to implement needed processes.
Ownership for vetting end-user business requirements, solution spec design, configuration, project management, implementation, and system integration.
Drive system performance optimization by reducing technical debt.
WHAT YOU BRING TO THE TEAM
Experience:
7+ years business system analyst experience.
3+ years Salesforce administration experience.
Strategic Skills:
Proactively identifies opportunities to implement technical and automation solutions to increase operational efficiencies. Makes technical and forward-looking adjustments and decisions on technical priorities, incorporating new data. Comprehends the "big picture". Ability to thrive within ambiguity.
Strong Communication Skills:
Effectively convey information in a clear, open, and professional manner in all oral and written communication with all levels of the organization. Exceptional communication and interpersonal skills. Ability to present to and engage with Senior/Executive management.
Customer Focus:
Strong customer service mindset. Deliver streamlined holistic technical solutions to delight customers. Strong team management and relationship management skills. Process-oriented mindset with the ability to balance detail with practicality.
Organization / Planning:
Plans, organizes, schedules, and budgets in an efficient productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies.
Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.
WHY YOU'LL LOVE PROSERVICE
At ProService Hawaii, we don't just talk about growth - we live it. We offer a dynamic, inclusive environment where your voice matters, your ideas are celebrated, and your potential is limitless. Here's what you can expect:
A Purpose-Driven Culture:
Join a team that values integrity, collaboration, and continuous improvement. We are passionate about making a difference for our clients and our community.
Empowerment & Innovation:
We encourage bold thinking, challenge the status quo, and empower you to take ownership of meaningful projects that drive change.
Growth & Development:
With our focus on learning and growth, you'll have access to leadership development programs, mentorship opportunities, and a path to advance your career.
Hybrid & Remote Work Options:
We offer a flexible hybrid work environment for Hawaii-based candidates. We are also open to remote candidates on the U.S. mainland, as long as you're available to work in Hawaii Standard Time (HST). This allows us to work as one team, no matter where you are.
Competitive Pay & Benefits:
We believe in recognizing and rewarding your hard work. The pay range for this role is $175,000.00 - $190,000.00, depending on experience and qualifications.
#J-18808-Ljbffr