Sev1Tech
ITSM Business Analyst - Senior
Sev1Tech, Chandler, Arizona, United States, 85249
Overview/ Job Responsibilities:
Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.Responsibilities include but are not limited to:Play a leading role in the stand-up and development of a NOSC PMOGuide and lead the review of current program operations and identification of improvement opportunitiesEnsure alignment of services and processes to ITIL v4 and the NIST Cyber Security FrameworkOversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation PlanGuide the collection and analysis of requirements for an ITSM system to track service delivery performanceEstablish a Continuous Service Improvement Program (CSIP)Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures.Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructureLead requirements analysis and design for a comprehensive Knowledge Management repositoryLead development of Knowledge Management repository governance, usage, and maintenanceOversee development of an SOP for responding to customer and contractor data callsOther duties as assignedMinimum Qualifications:
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional Six (6) years of professional IT experience can be considered in lieu of a degreeSix (6 plus) years in the federal IT services contracting industryFour (4 plus) experience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationApplication of ITSM and ITIL frameworks and best practicesExperience with an ITSM tool – e.g., ServiceNowExperience creating, revising, updating, and maintaining documentation such as SOPsAbility to lead and facilitate meetings with government and contractor stakeholdersUnderstanding of networking and cyber security operationsExperience spearheading and performing requirements analysisExperience developing and using frameworks and aids to elicit requirements and assess processesAbility to work effectively with customers as well as contractor operations and engineering staffProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customers including senior managementAbility to obtain a Public Trust clearanceDesired Qualifications:
Previous DHS experiencePMO experienceITIL certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security ClearanceAbout Sev1Tech LLC:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
https://www.sev1tech.com/careers/current-openings/#/For any additional questions or to submit any referrals, please contact:
eileen.mckenzie@sev1tech.comSev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.Responsibilities include but are not limited to:Play a leading role in the stand-up and development of a NOSC PMOGuide and lead the review of current program operations and identification of improvement opportunitiesEnsure alignment of services and processes to ITIL v4 and the NIST Cyber Security FrameworkOversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation PlanGuide the collection and analysis of requirements for an ITSM system to track service delivery performanceEstablish a Continuous Service Improvement Program (CSIP)Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures.Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructureLead requirements analysis and design for a comprehensive Knowledge Management repositoryLead development of Knowledge Management repository governance, usage, and maintenanceOversee development of an SOP for responding to customer and contractor data callsOther duties as assignedMinimum Qualifications:
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional Six (6) years of professional IT experience can be considered in lieu of a degreeSix (6 plus) years in the federal IT services contracting industryFour (4 plus) experience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationApplication of ITSM and ITIL frameworks and best practicesExperience with an ITSM tool – e.g., ServiceNowExperience creating, revising, updating, and maintaining documentation such as SOPsAbility to lead and facilitate meetings with government and contractor stakeholdersUnderstanding of networking and cyber security operationsExperience spearheading and performing requirements analysisExperience developing and using frameworks and aids to elicit requirements and assess processesAbility to work effectively with customers as well as contractor operations and engineering staffProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customers including senior managementAbility to obtain a Public Trust clearanceDesired Qualifications:
Previous DHS experiencePMO experienceITIL certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security ClearanceAbout Sev1Tech LLC:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
https://www.sev1tech.com/careers/current-openings/#/For any additional questions or to submit any referrals, please contact:
eileen.mckenzie@sev1tech.comSev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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