The Johns Hopkins University
Assistant Director of Housing Facilities
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
Assistant Director of Housing Facilities
We are seeking an
Assistant Director of Housing Facilities
who will oversee all aspects of access control for university operated residence halls and university apartments. This position manages the day-to-day operation of the housing card access system and all key assignments for university housing spaces. The Assistant Director will oversee all aspects of security related to the residence halls in conjunction with the university’s approved security vendor and the JHU Security office.The Assistant Director will manage various operational processes including Health and Safety Inspections, coordinate opening and closing processes specific to safety and access, identify and track budgeting needs and special projects as needed.Specific Duties & ResponsibilitiesSupervision/Leadership
Hire, train, supervise and evaluate performance of two housing facilities coordinators.Oversee training and onboarding for all new employees specific to access and security in university housing.Respond to inquiries from students, staff and families.Address any reported access related concerns from department or campus community members.Access ControlOversee the S2 card access system for all university managed housing facilities. Assess system repairs and upgrades for all residential housing buildings. Troubleshoot all issues relating to proximity cards & access, access readers, and access door sirens.Manage proximity access for all students residing in University Housing, including defining and managing access levels, time zones, programming unlocking/locking, un-alarming/alarming doors, card activation/deactivation, etc.Manage all card access system users, including university professional staff, security, and housing facilities.Coordinate distribution of access cards for temporary custodial staff.Responsible for quarterly system user recertification reports.Conduct annual card holder audit reports.Manage access card activation/distribution for student groups.Create, revise & distribute card access control training manual to Security staff and conduct training sessions.First point of contact for after-hour emergency situations concerning the S2 card security system & keys for university housing residents.Work closely with the Director of Residential Experience in responding to changing card access needs.Oversee contractor card control access into housing facilities.Coordinate with the university’s Security Department in providing information and reports specific to card access related issues.Maintain key inventory and key registration records.Manage key preparation for distribution at move-in and collection of keys at close-down.Manage preparation of summer conference keys.Residence Hall SecurityLiaison with JHU Security third party vendor for all residence hall security matters.Coordinate training of contract guards who provide security for the residence halls and apartments.Review and suggest changes to residence hall security policies and procedures annually.Communicate all security-related information to university departments and partners as needed.Provide regular reports to senior leadership regarding residence hall security.General Housing Facility ResponsibilitiesWork closely with Associate Director of Housing Facilities and the Custodial Services Manager in room preparedness.Participate in move-in and move-out processes.Manage health, safety and sanitation inspections of all residence hall rooms and university apartment units.Provide customer support in the Facilities office daily.Provide daily work direction for student staff in absence of Associate Director.Train and follow up with Residential Life staff on key, card access control, and procedures.Collaborate with Residential Life and support various departmental processes.Assist the Associate Director with student facility concerns.Scope of ResponsibilityUnderstand departmental goals, standards, policies and procedures, demonstrating sensitivity to the interrelationship of both people and functions within the department.Physical RequirementsAbility to work in a fast-paced environment, standing for long periods, and lifting up to 50 lbs.Special Knowledge, Skills & ResponsibilitiesStrong customer service orientation, ability to multi-task, and work in a diverse environment.Dependable with attention to detail, strong communication and decision-making skills.Leadership and teamwork skills.Experience using a computerized maintenance management system.Proficiency in Microsoft Office Suite, SQL database, and other software as needed.Minimum Qualifications
Bachelor's Degree in higher education or related field.One year of related professional experience.Preferred Qualifications
Experience working within a housing operation.Master's Degree preferred.
#J-18808-Ljbffr
We are seeking an
Assistant Director of Housing Facilities
who will oversee all aspects of access control for university operated residence halls and university apartments. This position manages the day-to-day operation of the housing card access system and all key assignments for university housing spaces. The Assistant Director will oversee all aspects of security related to the residence halls in conjunction with the university’s approved security vendor and the JHU Security office.The Assistant Director will manage various operational processes including Health and Safety Inspections, coordinate opening and closing processes specific to safety and access, identify and track budgeting needs and special projects as needed.Specific Duties & ResponsibilitiesSupervision/Leadership
Hire, train, supervise and evaluate performance of two housing facilities coordinators.Oversee training and onboarding for all new employees specific to access and security in university housing.Respond to inquiries from students, staff and families.Address any reported access related concerns from department or campus community members.Access ControlOversee the S2 card access system for all university managed housing facilities. Assess system repairs and upgrades for all residential housing buildings. Troubleshoot all issues relating to proximity cards & access, access readers, and access door sirens.Manage proximity access for all students residing in University Housing, including defining and managing access levels, time zones, programming unlocking/locking, un-alarming/alarming doors, card activation/deactivation, etc.Manage all card access system users, including university professional staff, security, and housing facilities.Coordinate distribution of access cards for temporary custodial staff.Responsible for quarterly system user recertification reports.Conduct annual card holder audit reports.Manage access card activation/distribution for student groups.Create, revise & distribute card access control training manual to Security staff and conduct training sessions.First point of contact for after-hour emergency situations concerning the S2 card security system & keys for university housing residents.Work closely with the Director of Residential Experience in responding to changing card access needs.Oversee contractor card control access into housing facilities.Coordinate with the university’s Security Department in providing information and reports specific to card access related issues.Maintain key inventory and key registration records.Manage key preparation for distribution at move-in and collection of keys at close-down.Manage preparation of summer conference keys.Residence Hall SecurityLiaison with JHU Security third party vendor for all residence hall security matters.Coordinate training of contract guards who provide security for the residence halls and apartments.Review and suggest changes to residence hall security policies and procedures annually.Communicate all security-related information to university departments and partners as needed.Provide regular reports to senior leadership regarding residence hall security.General Housing Facility ResponsibilitiesWork closely with Associate Director of Housing Facilities and the Custodial Services Manager in room preparedness.Participate in move-in and move-out processes.Manage health, safety and sanitation inspections of all residence hall rooms and university apartment units.Provide customer support in the Facilities office daily.Provide daily work direction for student staff in absence of Associate Director.Train and follow up with Residential Life staff on key, card access control, and procedures.Collaborate with Residential Life and support various departmental processes.Assist the Associate Director with student facility concerns.Scope of ResponsibilityUnderstand departmental goals, standards, policies and procedures, demonstrating sensitivity to the interrelationship of both people and functions within the department.Physical RequirementsAbility to work in a fast-paced environment, standing for long periods, and lifting up to 50 lbs.Special Knowledge, Skills & ResponsibilitiesStrong customer service orientation, ability to multi-task, and work in a diverse environment.Dependable with attention to detail, strong communication and decision-making skills.Leadership and teamwork skills.Experience using a computerized maintenance management system.Proficiency in Microsoft Office Suite, SQL database, and other software as needed.Minimum Qualifications
Bachelor's Degree in higher education or related field.One year of related professional experience.Preferred Qualifications
Experience working within a housing operation.Master's Degree preferred.
#J-18808-Ljbffr