Accor Hotels
Night Public Spaces Supervisor
Accor Hotels, Los Angeles, California, United States, 90079
Who We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job Description:Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor, your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.Starting Rate:
$24.52 per hour. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years, the pay rate for this role would be $29.18.Job Duties Include:Consistently offer professional, friendly, and engaging serviceLead and supervise the overnight teamResponsible for directing the cleaning tasks throughout the overnight shift that will include but not limited to vacuuming, dusting, polishing, stainless steel polishing, hard floor care, restroom cleaning, elevator track cleaning, wood polishing. Additional areas included are the spa and restaurants.Supervisor is responsible for cleaning the Food and Beverage outletsPrepare delis for the daily arrivalsCoaching and training of colleagues / Monitoring performance issuesHandle Guest concerns and react quickly, logging and notifying the proper areasActively participate in PM briefingEnsure NPS colleagues are informed daily about priorities in their sectionFollow departmental policies and proceduresReport necessary maintenance issuesFollow all safety and sanitation policiesOther duties as assigned to support the housekeeping teamPhysical Aspects of Position (include but are not limited to):Constant standing and walking throughout shiftOccasional lifting and carrying up to 30 lbsKneeling, pushing, pulling, liftingUsing floor cleaning machines / Shop vac and Buffers etc.Occasional ascending or descending ladders, stairs, and rampsYour Skills & Qualifications:Proficient in English (verbal & written) essentialHigh school diploma or equivalent preferredMinimum 1 year experience in a supervisory capacity in a hotel Housekeeping environmentProven training skillsExperience with Hotel Property Management System, Micros-Fidelio desirableProactive with a meticulous eye for detailStrong organizational, supervisory, and communication skillsAble to convey information and ideas clearlyAbility to evaluate and select among alternative courses of action quickly and accuratelyWork well in stressful, high-pressure situationsEffective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and GuestsMust be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervisionJob Perks & Benefits:Subsidized staff accommodation provided on-site for full-time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf CoursesVisa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
bsh.careers@fairmont.comAPPLY TODAY:
For more information on working and living in at Fairmont Banff Springs, please visit
www.banffspringsjobs.com
#J-18808-Ljbffr
$24.52 per hour. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years, the pay rate for this role would be $29.18.Job Duties Include:Consistently offer professional, friendly, and engaging serviceLead and supervise the overnight teamResponsible for directing the cleaning tasks throughout the overnight shift that will include but not limited to vacuuming, dusting, polishing, stainless steel polishing, hard floor care, restroom cleaning, elevator track cleaning, wood polishing. Additional areas included are the spa and restaurants.Supervisor is responsible for cleaning the Food and Beverage outletsPrepare delis for the daily arrivalsCoaching and training of colleagues / Monitoring performance issuesHandle Guest concerns and react quickly, logging and notifying the proper areasActively participate in PM briefingEnsure NPS colleagues are informed daily about priorities in their sectionFollow departmental policies and proceduresReport necessary maintenance issuesFollow all safety and sanitation policiesOther duties as assigned to support the housekeeping teamPhysical Aspects of Position (include but are not limited to):Constant standing and walking throughout shiftOccasional lifting and carrying up to 30 lbsKneeling, pushing, pulling, liftingUsing floor cleaning machines / Shop vac and Buffers etc.Occasional ascending or descending ladders, stairs, and rampsYour Skills & Qualifications:Proficient in English (verbal & written) essentialHigh school diploma or equivalent preferredMinimum 1 year experience in a supervisory capacity in a hotel Housekeeping environmentProven training skillsExperience with Hotel Property Management System, Micros-Fidelio desirableProactive with a meticulous eye for detailStrong organizational, supervisory, and communication skillsAble to convey information and ideas clearlyAbility to evaluate and select among alternative courses of action quickly and accuratelyWork well in stressful, high-pressure situationsEffective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and GuestsMust be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervisionJob Perks & Benefits:Subsidized staff accommodation provided on-site for full-time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf CoursesVisa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
bsh.careers@fairmont.comAPPLY TODAY:
For more information on working and living in at Fairmont Banff Springs, please visit
www.banffspringsjobs.com
#J-18808-Ljbffr