Accor Hotels
Guest Services Captain
Accor Hotels, Los Angeles, California, United States, 90079
Job Schedule:
Temps CompletJob Type:
CDIBrands:
FAIRMONTLocation:
Fairmont Banff Springs, Banff, CanadaReference:
REF41788FGuest Services Captain
Region:
Luxury & LifestyleCompany Description:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job Description:Being a leader in Guest Services will bring pride and fulfillment as you organize the daily events and lead a team of Guest Service professionals.Starting Rate:
$25.30 per hour. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years, the pay rate for this role would be $32.05.Job Duties Include:Be knowledgeable in all emergency and general crisis procedures.Handle all guest concerns and comments both in person and in writing, with an ability to identify and rectify any concerns.Liaise with other departments to ensure the smooth management of operations.Train colleagues in all aspects of Guest Services, ensuring that they have the necessary skills to perform their duties with maximum efficiency and effectiveness.Complete and maintain ongoing performance management and performance reviews as required.Help ensure a high staff morale through participation in staff activities, monthly communication meetings encouraging feedback from all colleagues.Seek feedback to ensure guest satisfaction and monitor trends and ideas.Other duties as assigned.Your Skills & Qualifications:Must have a Class 5 Driver License in good standing, 5-year driver’s abstract dated within 30 days. Class 4 Driver’s License preferred.Strong leadership skills, able to lead employees to achieve the department’s vision and goals and a desire to achieve results above expectations.Highly organized, results-oriented with the ability to be flexible and work well under pressure.Must be able to handle a multitude of tasks in an intense, ever-changing environment.The ability to drive both automatic and standard vehicles.Constant standing and walking throughout the shift.Must be in excellent physical condition and able to lift heavy objects.Working outside in extreme weather conditions.Additional Information:Subsidized staff accommodation provided on-site for full-time status employees.One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal).Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employees.Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf Courses.Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our Commitment to Diversity & Inclusion:At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.comAPPLY TODAY:
For more information on working and living at Fairmont Banff Springs, please visit www.banffspringsjobs.com
#J-18808-Ljbffr
Temps CompletJob Type:
CDIBrands:
FAIRMONTLocation:
Fairmont Banff Springs, Banff, CanadaReference:
REF41788FGuest Services Captain
Region:
Luxury & LifestyleCompany Description:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job Description:Being a leader in Guest Services will bring pride and fulfillment as you organize the daily events and lead a team of Guest Service professionals.Starting Rate:
$25.30 per hour. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years, the pay rate for this role would be $32.05.Job Duties Include:Be knowledgeable in all emergency and general crisis procedures.Handle all guest concerns and comments both in person and in writing, with an ability to identify and rectify any concerns.Liaise with other departments to ensure the smooth management of operations.Train colleagues in all aspects of Guest Services, ensuring that they have the necessary skills to perform their duties with maximum efficiency and effectiveness.Complete and maintain ongoing performance management and performance reviews as required.Help ensure a high staff morale through participation in staff activities, monthly communication meetings encouraging feedback from all colleagues.Seek feedback to ensure guest satisfaction and monitor trends and ideas.Other duties as assigned.Your Skills & Qualifications:Must have a Class 5 Driver License in good standing, 5-year driver’s abstract dated within 30 days. Class 4 Driver’s License preferred.Strong leadership skills, able to lead employees to achieve the department’s vision and goals and a desire to achieve results above expectations.Highly organized, results-oriented with the ability to be flexible and work well under pressure.Must be able to handle a multitude of tasks in an intense, ever-changing environment.The ability to drive both automatic and standard vehicles.Constant standing and walking throughout the shift.Must be in excellent physical condition and able to lift heavy objects.Working outside in extreme weather conditions.Additional Information:Subsidized staff accommodation provided on-site for full-time status employees.One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal).Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employees.Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf Courses.Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our Commitment to Diversity & Inclusion:At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.comAPPLY TODAY:
For more information on working and living at Fairmont Banff Springs, please visit www.banffspringsjobs.com
#J-18808-Ljbffr