Howard Community College
CRM Analyst, Enrollment Services
Howard Community College, Baltimore, Maryland, United States, 21276
Position Details
About Us:
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!Position Title
CRM Analyst, Enrollment ServicesPosition Information
FLSA:
Not specifiedFT/PT:
Full TimeHours Per Week:
37.5Work Schedule:
M-F 9-5Grade:
16General Responsibilities
Serves as the subject matter expert for CRM products used in student affairs. The ideal candidate will have a working knowledge and expertise in CRM systems tailored for higher education and a proven track record of successfully implementing CRM strategies in a higher education setting. The CRM Analyst will manage the administration, maintenance, and support of primarily the admissions CRM platform. This position will work collaboratively to support the Enrollment Management team and campus partners to provide overall management of the Ellucian CRM Advise and Recruit functionality.Work Performed
Internal point of contact for all admissions applications processes.Provide day-to-day oversight and maintenance of admissions CRM.Responsible for assisting with the development of CRM Dashboards and reports.Manages CRM initiatives and analyzes data to inform enrollment strategy and the execution of campaigns.Backup oversight for Advising CRM.Ensures the efficiency, accuracy, and integrity of data sources and information.Serves as a liaison between the IT, Admissions, and Recruiting Teams.Develops and maintains content for the college's credit admissions web site.Partners with different stakeholders to keep them informed about upcoming data management initiatives.Serves as student information system technology point person.Coordinate testing with Recruiting and Admissions team members.Updates and prepares reports and completes various surveys and reports on enrollment data.Edits and assists with technical development of various college communications for students.Assists with training of enrollment services employees.Maintains confidentiality of records and security of student information in compliance with laws and policies.Assists with special projects and events.Provides administrative support for ensuring compliance with all federal and state laws regarding enrollment.Maintains professional memberships and attends conferences, workshops, and meetings to acquire up-to-date knowledge.Attends staff development activities and updates skills as required.Serves on committees as appropriate.Performs other duties as assigned.Minimum Requirements
Minimum Education Required:
Associate's degreeMinimum Number of Years Experience Required:
2 yearsOther Knowledge Required:
Bachelor's degree preferred; Admissions, advising, or related setting experience required. Excellent technology skills required, including Windows, MS Office, the Internet, and web/portal applications. Experience with HTML preferred. Prior experience with a student information system required (Ellucian Colleague, Recruit, or Advise preferred).Working Conditions
Extended evening hours during peak periods or in absence of other staff. Fast-paced, intense internal customer service position involving multiple tasks. Regular attendance is a requirement of this job.Supervisory Position?
YesDivision
Enrollment Services - NEWDepartment
Enrollment Services DEPT - NEWPosting Detail Information
Posting Number:
B409PNumber of Vacancies:
1Best Consideration Date:
09/13/2024Job Open Date:
09/02/2024Job Close Date:
Not specifiedOpen Until Filled:
YesJob Category:
StaffBenefits Summary
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs.Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position.EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population.
#J-18808-Ljbffr
About Us:
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!Position Title
CRM Analyst, Enrollment ServicesPosition Information
FLSA:
Not specifiedFT/PT:
Full TimeHours Per Week:
37.5Work Schedule:
M-F 9-5Grade:
16General Responsibilities
Serves as the subject matter expert for CRM products used in student affairs. The ideal candidate will have a working knowledge and expertise in CRM systems tailored for higher education and a proven track record of successfully implementing CRM strategies in a higher education setting. The CRM Analyst will manage the administration, maintenance, and support of primarily the admissions CRM platform. This position will work collaboratively to support the Enrollment Management team and campus partners to provide overall management of the Ellucian CRM Advise and Recruit functionality.Work Performed
Internal point of contact for all admissions applications processes.Provide day-to-day oversight and maintenance of admissions CRM.Responsible for assisting with the development of CRM Dashboards and reports.Manages CRM initiatives and analyzes data to inform enrollment strategy and the execution of campaigns.Backup oversight for Advising CRM.Ensures the efficiency, accuracy, and integrity of data sources and information.Serves as a liaison between the IT, Admissions, and Recruiting Teams.Develops and maintains content for the college's credit admissions web site.Partners with different stakeholders to keep them informed about upcoming data management initiatives.Serves as student information system technology point person.Coordinate testing with Recruiting and Admissions team members.Updates and prepares reports and completes various surveys and reports on enrollment data.Edits and assists with technical development of various college communications for students.Assists with training of enrollment services employees.Maintains confidentiality of records and security of student information in compliance with laws and policies.Assists with special projects and events.Provides administrative support for ensuring compliance with all federal and state laws regarding enrollment.Maintains professional memberships and attends conferences, workshops, and meetings to acquire up-to-date knowledge.Attends staff development activities and updates skills as required.Serves on committees as appropriate.Performs other duties as assigned.Minimum Requirements
Minimum Education Required:
Associate's degreeMinimum Number of Years Experience Required:
2 yearsOther Knowledge Required:
Bachelor's degree preferred; Admissions, advising, or related setting experience required. Excellent technology skills required, including Windows, MS Office, the Internet, and web/portal applications. Experience with HTML preferred. Prior experience with a student information system required (Ellucian Colleague, Recruit, or Advise preferred).Working Conditions
Extended evening hours during peak periods or in absence of other staff. Fast-paced, intense internal customer service position involving multiple tasks. Regular attendance is a requirement of this job.Supervisory Position?
YesDivision
Enrollment Services - NEWDepartment
Enrollment Services DEPT - NEWPosting Detail Information
Posting Number:
B409PNumber of Vacancies:
1Best Consideration Date:
09/13/2024Job Open Date:
09/02/2024Job Close Date:
Not specifiedOpen Until Filled:
YesJob Category:
StaffBenefits Summary
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs.Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position.EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population.
#J-18808-Ljbffr