Howard Community College
Information Specialist, Technology
Howard Community College, Baltimore, Maryland, United States, 21276
Position Details
About Us:
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!Position Information
Position Title:
Information Specialist, TechnologyFLSA:
Non-ExemptFT/PT:
Part TimeHours Per Week:
25Work Schedule:
M-F, flexible days and hours, may work the occasional evening or weekend during peakPosition Salary Range:
$22/hourGeneral Responsibilities
The Enrollment Services, Technology department is hiring for a part-time hourly employee supporting the newly created enrollment services, technology team. This position will assist with enrollment services projects, data processing and cleanup, and enrollment communications. This position can have a hybrid schedule after training is complete.Work Performed
Works closely with the director of enrollment services, technology, technology specialist, and other staff on the enrollment services, technology team on projects and tasks assigned to the department.Assists with data processing, review, and cleanup in the student information system (SIS) and CRMs.Will participate in testing the SIS, CRMs, document imaging system, and Self-Service during required system updates.Assists with updating forms and webpages.Prepares and runs reports of all kinds, including those generated from various CRMs, the student information system, and other data systems.Prepare and process materials for document imaging and use workflow management strategies to electronically transfer documents.Assist with the maintenance of the student sign-in system.Responds to in-person, web, phone, e-mail, and voicemail technical inquiries and follows up as appropriate.Assist with all types of communications related to enrollment services.Maintains confidentiality and security of student information and records compliance with laws and policies.Performs other duties as assigned.Minimum Education Required
High School or equivalentMinimum Number of Years Experience Required
1Other Knowledge Required
Associates degree or equivalent educational or employment experience required particularly in technology, communications, or a related field. Bachelor's degree preferred.Excellent computer skills required including proficiency with MS Office, Windows, other databases, and the Internet required. Access database experience preferred.Detailed knowledge of student information system(s), CRM system(s), and document imaging software.Extensive knowledge of college policies, procedures, and services.Excellent oral and written communication skills required.Outstanding customer service skills and the ability to manage multiple tasks simultaneously required.Ability to acquire, maintain, and update substantial information regarding college policies and procedures and work with a broad range of people.Understanding of enrollment policies and procedures.Working Conditions
Division:
Enrollment Services - NEWDepartment:
Enrollment Services DEPT - NEWPosting Detail Information
Posting Number:
NB167PNumber of Vacancies:
3Best Consideration Date:
05/13/2024Job Open Date:
05/07/2024Job Close Date:Open Until Filled:
YesApplicant Instructions
*Pre-employment criminal background investigation is a condition of employment.HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, and Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/3913EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability, or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
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About Us:
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!Position Information
Position Title:
Information Specialist, TechnologyFLSA:
Non-ExemptFT/PT:
Part TimeHours Per Week:
25Work Schedule:
M-F, flexible days and hours, may work the occasional evening or weekend during peakPosition Salary Range:
$22/hourGeneral Responsibilities
The Enrollment Services, Technology department is hiring for a part-time hourly employee supporting the newly created enrollment services, technology team. This position will assist with enrollment services projects, data processing and cleanup, and enrollment communications. This position can have a hybrid schedule after training is complete.Work Performed
Works closely with the director of enrollment services, technology, technology specialist, and other staff on the enrollment services, technology team on projects and tasks assigned to the department.Assists with data processing, review, and cleanup in the student information system (SIS) and CRMs.Will participate in testing the SIS, CRMs, document imaging system, and Self-Service during required system updates.Assists with updating forms and webpages.Prepares and runs reports of all kinds, including those generated from various CRMs, the student information system, and other data systems.Prepare and process materials for document imaging and use workflow management strategies to electronically transfer documents.Assist with the maintenance of the student sign-in system.Responds to in-person, web, phone, e-mail, and voicemail technical inquiries and follows up as appropriate.Assist with all types of communications related to enrollment services.Maintains confidentiality and security of student information and records compliance with laws and policies.Performs other duties as assigned.Minimum Education Required
High School or equivalentMinimum Number of Years Experience Required
1Other Knowledge Required
Associates degree or equivalent educational or employment experience required particularly in technology, communications, or a related field. Bachelor's degree preferred.Excellent computer skills required including proficiency with MS Office, Windows, other databases, and the Internet required. Access database experience preferred.Detailed knowledge of student information system(s), CRM system(s), and document imaging software.Extensive knowledge of college policies, procedures, and services.Excellent oral and written communication skills required.Outstanding customer service skills and the ability to manage multiple tasks simultaneously required.Ability to acquire, maintain, and update substantial information regarding college policies and procedures and work with a broad range of people.Understanding of enrollment policies and procedures.Working Conditions
Division:
Enrollment Services - NEWDepartment:
Enrollment Services DEPT - NEWPosting Detail Information
Posting Number:
NB167PNumber of Vacancies:
3Best Consideration Date:
05/13/2024Job Open Date:
05/07/2024Job Close Date:Open Until Filled:
YesApplicant Instructions
*Pre-employment criminal background investigation is a condition of employment.HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, and Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/3913EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability, or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
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