Global Hotel Group
Vice President of Operations - Full Service
Global Hotel Group, Mcdonough, Georgia, United States, 30252
The Vice President of Operations for Full-Service Hotels directs and monitors all short and long-term performance, objectives, and strategic planning initiatives for a specific portfolio of hotels. The Vice President of Operations – Full-Service Hotels is responsible for the effective operational management of the hotels so that they achieve and exceed their forecasted revenue goals and guest satisfaction targets. Working in close partnership with the President / COO and other management, the Vice President of Operations – Full-Service Hotels will provide leadership for all hotels in their region, motivating managers and employees to carry out the mission. The Vice President of Operations – Full-Service Hotels is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the day-to-day operations of the hotels, including food & beverage outlets, and for creating an energized and positive work environment that results in the delivery of exceptional guest service, and for identifying opportunities for further efficiencies.
GENERAL RESPONSIBILITIES:
Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region.
Work in conjunction with the General Managers to actively manage key property issues.
Review individual hotel performances to analyze results and implement improvements where appropriate.
Assist in the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals.
Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest service expectations.
Identify and pinpoint opportunities, areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated.
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
Review and address guest feedback with hotel managers to achieve positive outcomes and high levels of customer satisfaction.
Understand the strengths and weaknesses of the competition and find opportunities for the hotel to exceed the competition.
Hold regular briefings and communication meetings with the General Managers and other senior staff to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality.
Review, analyze, and respond to performance metrics/data received from various reporting systems.
Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledgers, and legal documents such as hotel contracts.
Aid in preparation of financial forecasting, budgeting, and other strategic planning.
Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed.
Track QA/brand visits and inspections and achieve outstanding results.
Proactively maintain positive relationships with major brand contacts.
Work with hotels' Food & Beverage Departments in the development of menus to ensure profitability in the hotel’s food outlets.
Understand inventory requirements for Food & Beverage Departments and ensure proper monitoring of inventory is completed.
Evaluate the results of overall operations regularly and systematically and report these results to the Chief Operating Officer and other corporate staff as instructed.
Adhere to all franchise procedures and regulations to assure each hotel adheres to standard operating procedures.
Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines.
Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams.
Consistently reinforce the focus and adherence to company standards, practices, policies, procedures, safety, and risk management.
Monitor and maintain operation & overhead costs to maintain maximum revenue.
Authorize expenditures and monitor cost controls with exceptional ability to control labor.
Conduct area meetings on a quarterly, semi-annual, etc. basis.
Visit each hotel in their region regularly.
Identify issues, answer complaints, and resolve problems in a timely manner.
Perform or monitor various investigations and/or audits as needed or as recommended by corporate.
Be directly involved with revenue management, pricing, and sales and marketing of the hotels.
Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives.
Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Hire, train, and provide career development for hotel management roles and conduct performance evaluations and provide feedback.
Promote the development of internal talent for future management opportunities for the company’s succession planning program.
Monitor, promote, and encourage the use of morning and/or afternoon meetings, one-on-one meetings, staff meetings, and updated team member bulletin boards/dashboards.
Other duties as assigned, which the associate is capable of performing.
QUALIFICATIONS:
Bachelor’s degree – Hospitality/Hotel Management preferred.
Minimum 10 years work experience in full-service hotels dealing with multiple brands including Marriott and Hilton.
Strong understanding of F&B operations.
Computer Knowledge/Skills: MS Office, strong Excel skills, and knowledge of hotel property management systems.
Highly focused and results-driven.
Excellent communication skills, both written and oral.
Professional in appearance and presentation.
Experience in developing and managing budgets and revenue proposals.
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals.
Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels’ success.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong conflict management skills with the ability to speak clearly and persuasively in positive or negative situations.
Demonstrate group presentation skills, conduct and orchestrate monthly, quarterly, and annual meetings.
Build morale and group commitments to goals and objectives.
Ability to multi-task and track completion dates to ensure timeliness.
Extensive travel between hotels in assigned region and corporate office required.
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GENERAL RESPONSIBILITIES:
Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region.
Work in conjunction with the General Managers to actively manage key property issues.
Review individual hotel performances to analyze results and implement improvements where appropriate.
Assist in the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals.
Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest service expectations.
Identify and pinpoint opportunities, areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated.
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
Review and address guest feedback with hotel managers to achieve positive outcomes and high levels of customer satisfaction.
Understand the strengths and weaknesses of the competition and find opportunities for the hotel to exceed the competition.
Hold regular briefings and communication meetings with the General Managers and other senior staff to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality.
Review, analyze, and respond to performance metrics/data received from various reporting systems.
Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledgers, and legal documents such as hotel contracts.
Aid in preparation of financial forecasting, budgeting, and other strategic planning.
Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed.
Track QA/brand visits and inspections and achieve outstanding results.
Proactively maintain positive relationships with major brand contacts.
Work with hotels' Food & Beverage Departments in the development of menus to ensure profitability in the hotel’s food outlets.
Understand inventory requirements for Food & Beverage Departments and ensure proper monitoring of inventory is completed.
Evaluate the results of overall operations regularly and systematically and report these results to the Chief Operating Officer and other corporate staff as instructed.
Adhere to all franchise procedures and regulations to assure each hotel adheres to standard operating procedures.
Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines.
Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams.
Consistently reinforce the focus and adherence to company standards, practices, policies, procedures, safety, and risk management.
Monitor and maintain operation & overhead costs to maintain maximum revenue.
Authorize expenditures and monitor cost controls with exceptional ability to control labor.
Conduct area meetings on a quarterly, semi-annual, etc. basis.
Visit each hotel in their region regularly.
Identify issues, answer complaints, and resolve problems in a timely manner.
Perform or monitor various investigations and/or audits as needed or as recommended by corporate.
Be directly involved with revenue management, pricing, and sales and marketing of the hotels.
Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives.
Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Hire, train, and provide career development for hotel management roles and conduct performance evaluations and provide feedback.
Promote the development of internal talent for future management opportunities for the company’s succession planning program.
Monitor, promote, and encourage the use of morning and/or afternoon meetings, one-on-one meetings, staff meetings, and updated team member bulletin boards/dashboards.
Other duties as assigned, which the associate is capable of performing.
QUALIFICATIONS:
Bachelor’s degree – Hospitality/Hotel Management preferred.
Minimum 10 years work experience in full-service hotels dealing with multiple brands including Marriott and Hilton.
Strong understanding of F&B operations.
Computer Knowledge/Skills: MS Office, strong Excel skills, and knowledge of hotel property management systems.
Highly focused and results-driven.
Excellent communication skills, both written and oral.
Professional in appearance and presentation.
Experience in developing and managing budgets and revenue proposals.
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals.
Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels’ success.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong conflict management skills with the ability to speak clearly and persuasively in positive or negative situations.
Demonstrate group presentation skills, conduct and orchestrate monthly, quarterly, and annual meetings.
Build morale and group commitments to goals and objectives.
Ability to multi-task and track completion dates to ensure timeliness.
Extensive travel between hotels in assigned region and corporate office required.
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