Global Hotel Group
Regional Director of Operations (ATL Market)
Global Hotel Group, Mcdonough, Georgia, United States, 30252
Position: REGIONAL DIRECTOR OF OPERATIONS (ATL Market)
Reports to:
President
Department:
Operations
Location:
Corporate Office
Classification:
Exempt
SUMMARY:
The Regional Director of Operations directs and monitors all short and long-term performance, objectives, and strategic planning initiatives for a specific portfolio of hotels. The Regional Director of Operations is responsible for the effective operational management of the hotels so that they achieve and exceed their forecasted revenue goals and guest satisfaction targets. Working in close partnership with the President and other management, The Regional Director of Operations will provide leadership for all hotels in their region, motivating managers and employees to carry out the mission. The Regional Director of Operations is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the day-to-day operations of the hotels, and for creating an energized and positive work environment that results in the delivery of exceptional guest service, and for identifying opportunities for further efficiencies.
GENERAL RESPONSIBILITIES:
Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region
Work in conjunction with the General Managers to actively manage key property issues
Reviews individual hotel’s performances to analyze results and implements improvement where appropriate
Assist in the development of meaningful, achievable hotel budgets and other short and long- term hotel strategic goals
Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest service expectations
Identifies and pinpoints opportunities, areas needing to be re-engineered, reorganized, restructured, down-sized, or eliminated
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
Review and address guest feedback with hotel managers in order to achieve positive outcomes and high levels of customer satisfaction
Understand the strengths and weaknesses of the competition and finds opportunities for the hotel to exceed the competition
Hold regular briefings and communication meetings with the General Managers and other senior staff regularly to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality
Review, analyze, and respond to performance metrics/data received from various reporting systems
Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledger’s and legal documents such as hotel contracts
Aid in preparation of financial forecasting, budgeting, and other strategic planning
Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed
Track QA/brand visits and inspections and achieve outstanding results
Proactively maintain positive relationships with major brand contacts
Evaluate the results of overall operations regularly and systematically and reports these results to the Chief Operating Officer and other corporate staff as instructed
Adhere to all franchise procedures and regulations to assures each hotel adheres to standard operating procedures
Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines
Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams
Consistently reinforces the focus and adherence to company standards, practices, policies, procedures, safety, and risk management
Monitor and maintain operation & overhead cost in order to maintain maximum revenue
Authorize expenditures and monitor cost controls with exceptional ability to control labor
Conduct area meetings on a quarterly, semi-annual, etc. basis
Visit each hotel in their region on a regular basis
Identify issues, answer complaints and resolves problems in a timely manner
Perform or monitor various investigations and/or audits as needed or as recommended by corporate
Directly involved with revenue management, pricing and sales and marketing of the hotels
Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives
Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
Hire, train, and provide career development for hotel management roles and conduct performance evaluations and provide feedback
Promote the development of internal talent for future management opportunities for the company’s succession planning program
Monitor, promote, and encourage the use of morning and/or afternoon meetings, one on one meetings, staff meetings, The Global Management culture and updated team member bulletin boards/dashboards
Other duties as assigned, which the associate is capable of performing
QUALIFICATIONS:
Bachelors Degree – Hospitality/Hotel Management preferred
Minimum 5 years work experience in hotel service dealing with multiple brands and units
Computer Knowledge/Skills: MS Office, strong excel skills, and knowledge of hotel property management systems
Highly focused and results driven
Excellent communication skills, both written and oral
Professional in appearance and presentation
Experience in developing and managing budgets and revenue proposals
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals
Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels’ success
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong conflict management skills with ability to speak clearly and persuasively in positive or negative situations
Demonstrate group presentation skills, conduct and orchestrate monthly, quarterly and annual meetings
Build morale and group commitments to goals and objectives
Ability to multi-task and track completion dates to ensure timeliness
Extensive travel between hotels in assigned region and corporate office required
I have received, reviewed, and understand this job description. I further understand that I am responsible for the satisfactory execution of the functions and responsibilities described herein, under any and all conditions as described. I also acknowledge that this job description may change to add additional responsibilities as the company changes and/or grows. I understand failure to perform my job duties to expectations can result in disciplinary action, up to and including termination.
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Reports to:
President
Department:
Operations
Location:
Corporate Office
Classification:
Exempt
SUMMARY:
The Regional Director of Operations directs and monitors all short and long-term performance, objectives, and strategic planning initiatives for a specific portfolio of hotels. The Regional Director of Operations is responsible for the effective operational management of the hotels so that they achieve and exceed their forecasted revenue goals and guest satisfaction targets. Working in close partnership with the President and other management, The Regional Director of Operations will provide leadership for all hotels in their region, motivating managers and employees to carry out the mission. The Regional Director of Operations is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the day-to-day operations of the hotels, and for creating an energized and positive work environment that results in the delivery of exceptional guest service, and for identifying opportunities for further efficiencies.
GENERAL RESPONSIBILITIES:
Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region
Work in conjunction with the General Managers to actively manage key property issues
Reviews individual hotel’s performances to analyze results and implements improvement where appropriate
Assist in the development of meaningful, achievable hotel budgets and other short and long- term hotel strategic goals
Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest service expectations
Identifies and pinpoints opportunities, areas needing to be re-engineered, reorganized, restructured, down-sized, or eliminated
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
Review and address guest feedback with hotel managers in order to achieve positive outcomes and high levels of customer satisfaction
Understand the strengths and weaknesses of the competition and finds opportunities for the hotel to exceed the competition
Hold regular briefings and communication meetings with the General Managers and other senior staff regularly to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality
Review, analyze, and respond to performance metrics/data received from various reporting systems
Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledger’s and legal documents such as hotel contracts
Aid in preparation of financial forecasting, budgeting, and other strategic planning
Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed
Track QA/brand visits and inspections and achieve outstanding results
Proactively maintain positive relationships with major brand contacts
Evaluate the results of overall operations regularly and systematically and reports these results to the Chief Operating Officer and other corporate staff as instructed
Adhere to all franchise procedures and regulations to assures each hotel adheres to standard operating procedures
Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines
Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams
Consistently reinforces the focus and adherence to company standards, practices, policies, procedures, safety, and risk management
Monitor and maintain operation & overhead cost in order to maintain maximum revenue
Authorize expenditures and monitor cost controls with exceptional ability to control labor
Conduct area meetings on a quarterly, semi-annual, etc. basis
Visit each hotel in their region on a regular basis
Identify issues, answer complaints and resolves problems in a timely manner
Perform or monitor various investigations and/or audits as needed or as recommended by corporate
Directly involved with revenue management, pricing and sales and marketing of the hotels
Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives
Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
Hire, train, and provide career development for hotel management roles and conduct performance evaluations and provide feedback
Promote the development of internal talent for future management opportunities for the company’s succession planning program
Monitor, promote, and encourage the use of morning and/or afternoon meetings, one on one meetings, staff meetings, The Global Management culture and updated team member bulletin boards/dashboards
Other duties as assigned, which the associate is capable of performing
QUALIFICATIONS:
Bachelors Degree – Hospitality/Hotel Management preferred
Minimum 5 years work experience in hotel service dealing with multiple brands and units
Computer Knowledge/Skills: MS Office, strong excel skills, and knowledge of hotel property management systems
Highly focused and results driven
Excellent communication skills, both written and oral
Professional in appearance and presentation
Experience in developing and managing budgets and revenue proposals
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals
Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels’ success
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong conflict management skills with ability to speak clearly and persuasively in positive or negative situations
Demonstrate group presentation skills, conduct and orchestrate monthly, quarterly and annual meetings
Build morale and group commitments to goals and objectives
Ability to multi-task and track completion dates to ensure timeliness
Extensive travel between hotels in assigned region and corporate office required
I have received, reviewed, and understand this job description. I further understand that I am responsible for the satisfactory execution of the functions and responsibilities described herein, under any and all conditions as described. I also acknowledge that this job description may change to add additional responsibilities as the company changes and/or grows. I understand failure to perform my job duties to expectations can result in disciplinary action, up to and including termination.
#J-18808-Ljbffr