Ascent Hospitality
Regional Director of Operations
Ascent Hospitality, Buford, Georgia, United States, 30518
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. Forour leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Regional Director of Operations!```Job Overview:```We are seeking a highly motivated and experienced Regional Director to join our team. As a Regional Director, you will be responsible for
overseeing and managing the operations of multiple locations within the Alabama and Mississippi region. This is a leadership role that requires strong business acumen, excellent communication skills, and the ability to drive results.``Responsibilities:``
(other duties may be assigned):• Guide and direct hotel management in development, production, promotion, and financialaspects of the company’s services within assigned region.• Work in conjunction with the General Managers to actively manage key property issues.• Review individual hotel’s performance to analyze results in implement improvement whereappropriate.• Assist in the development of meaningful, achievable hotel budgets and other short and long-term strategic hotel goals.• Plan, direct, and coordinate the service delivery of all operational departments to meet andexceed guest service expectations.• Identify and pinpoint opportunities/areas needing to be re-engineered, reorganized,restructured, downsized, or eliminated.• Ensure that costs are controlled throughout the operational departments and results areanalyzed regularly to highlight problem areas and take appropriate action.• Review and address guest feedback with hotel managers to achieve positive outcomes and highlevels of customer satisfaction.• Understand the strengths and weaknesses of the competition and find opportunities for thehotels to exceed the competition.• Hold regular briefings and communication meetings with the General Managers and othersenior staff to review financial performance and provide direction and support in developingstrategies to grow revenue, create sales, enhance service, and improve quality.• Review, analyze, and respond to performance metrics/data received from various reportingsystems.• Read, analyze, and interpret documents including financial reports such as P&L’s, balancesheets, general ledgers, and legal documents such as hotel contracts.• Aid in preparation of financial forecasting, budgeting, and other strategic planning initiatives.• Ensure all brand standards are in place and help to implement any new or updated brandinitiatives as needed.• Track QA/brand visits and inspections and achieve outstanding results.• Proactively maintain positive relationships with major brand contacts.• Evaluate the results of overall operations regularly and systematically. Report these results toupper management operators and other corporate staff as instructed.• Adhere to all franchise procedures and regulations to assure each hotel adheres to the standardoperating procedures.• Ensure hotels are properly maintained by following mandatory preventative maintenance plansand guidelines.• Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness oftheir safety committees/teams.• Consistently reinforce the focus and adherence to company standards, practices, policies,procedures, safety, and risk management.• Monitor and maintain operation and overhead cost to maintain maximum revenue.• Authorize expenditures and monitor cost controls with exceptional ability to control labor.• Conduct area meetings on a monthly, quarterly, or semi-annual, etc. basis.• Visit each hotel in their region on a regular basis.• Identify issues, answer complaints, and resolve conflicts in a timely manner.• Perform or monitor various investigations and/or audits as needed or as recommended bycorporate.• Remain directly involved with revenue management, pricing, sales, and marketing of the hotels.• Maintain a good understanding and promote successful implementation of hotels sales andmarketing goals and initiatives.• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are welldefined and understood.• Work with the Talent Acquisition Specialist and Human Resources to hire, train, and providecareer development for hotel management roles and conduct performance evaluations andfeedback.• Promote the development of internal talent for future management opportunities for thecompany’s succession planning program.• Monitor, promote, and encourage the use of morning and/or afternoon meetings, one on onemeetings, staff meetings, The Global Management culture, and updated team member bulletinboards/dashboards.QUALIFICATION STANDARDS:• Bachelor’s degree- preferably in Hospitality/Hotel Management• Minimum 6 years of work experience in hotel service dealing with multiple brands (Marriott, Hilton, IHG- Preferably)• Computer Knowledge/Skills: MS Office, strong Excel skills, and knowledge of hotel managementproperty systems (ex: M3, iBuy, Opera)• Proven experience in supervisory or management roles of hotel managers or department heads.REASONABLE ACCOMMODATION STATEMENTTo accomplish this job successfully, an individual must be able to perform each essential functionsatisfactorily, with or without reasonable accommodation. Reasonable accommodation may beprovided to assist in enabling a qualified individual with a disability to perform the essential functionsof this job.If you are a results-oriented professional with a passion for driving growth and exceeding targets, we would love to hear from you. Join our team as a Regional Director and take your career to new heights!8 hour shiftMonday to FridaySupplemental pay types:Bonus opportunitiesJob Type: Full-timePay: $90,000.00 - $100,000.00 per year401(k) matchingHealth insurancePaid time offVision insuranceUp to 75% travelAbility to Relocate:This position needs relocation to Alabama, to be closer to the properties: Relocate before starting work (Required)Area Director of Sales
Carmel_Tribute Portfolio_New Opening, IN
Housekeeping- Holiday Inn Express - HammondHousekeeping- SpringHill Suites - BirminghamAdministration- Fairfield Inn & Suites - BirminghamAdministration- Home 2 Suites Hammond INCoffee Shop- The Chattanoogan Hotel (Curio by Hilton)Food & Beverage- Fairfield Inn & Suites - FairburnFood & Beverage- Fairfield Inn & Suites - BirminghamFood & Beverage- Fairfield Inn & Suites - EnterpriseFood & Beverage- Double Tree Hotel - MontgomeryMaintenance- Double Tree Hotel - MontgomeryMaintenance- Fairfield Inn & Suites - EnterpriseMaintenance- Fairfield Inn & Suites - SaralandSales- Fairfield Inn & Suites - MeridianFood & Beverage- Double Tree Hotel - MontgomeryFood & Beverage- The Chattanoogan Hotel (Curio by Hilton)Food & Beverage- The Chattanoogan Hotel (Curio by Hilton)Kitchen- The Chattanoogan Hotel (Curio by Hilton)Housekeeping- SpringHill Suites - BirminghamHousekeeping- Town Place Suites - SaralandFood & Beverage- Double Tree Hotel - MontgomeryFood & Beverage- The Chattanoogan Hotel (Curio by Hilton)Front Office- Double Tree Hotel - MontgomeryFront Office- SpringHill Suites - MontgomeryFront Office- Fairfield Inn & Suites - DaltonFront Desk Agent
Carmel_Tribute Portfolio_New Opening, INAdministration- Fairfield Inn & Suites - MontgomeryFront Office- SpringHill Suites - BirminghamFront Office- Town Place Suites - SaralandFront Office- Holiday Inn Express - LebanonFront Office- Fairfield Inn & Suites - WarsawFront Office- Fairfield Inn & Suites - MeridianFront Office- Fairfield Inn & Suites - SaralandFront Office- Fairfield Inn & Suites - BirminghamFront Office- SpringHill Suites - MontgomeryFront Office- SpringHill Suites - BirminghamFront Office- Fairfield Inn & Suites - DaltonAdministration- Fairfield Inn & Suites - DaltonAdministration- Fairfield Inn & Suites - MontgomeryAdministration- Fairfield Inn & Suites - WarsawHousekeeping- Home2 by Hilton - GulfportHousekeeping- Holiday Inn Express - LebanonHousekeeping- Town Place Suites - SaralandHousekeeping- The Chattanoogan Hotel (Curio by Hilton)Housekeeping- Fairfield Inn & Suites - EnterpriseHousekeeping- SpringHill Suites - MontgomeryLaundry- Fairfield Inn & Suites - BirminghamMaintenance- SpringHill Suites - MontgomeryMaintenance- Town Place Suites - SaralandMaintenance- Holiday Inn Express - LebanonAccounting- The Chattanoogan Hotel (Curio by Hilton)Spa- The Chattanoogan Hotel (Curio by Hilton)Front Office- SpringHill Suites - MontgomeryFront Office- Fairfield Inn & Suites - BirminghamNight Audit- Fairfield Inn & Suites - FairburnFront Office- Fairfield Inn & Suites - FairburnNight Audit- Fairfield Inn & Suites - SaralandFront Office- Home2 by Hilton - GulfportFront Office- Home2 by Hilton - GulfportOperations- Ascent Hospitality Management CoHousekeeping- Fairfield Inn & Suites - BirminghamHousekeeping- SpringHill Suites - MontgomeryHousekeeping- Fairfield Inn & Suites - DaltonHousekeeping- SpringHill Suites - GulfportHousekeeping- Home2 by Hilton - GulfportHousekeeping- Home2 by Hilton - GulfportHousekeeping- Fairfield Inn & Suites - MontgomeryHousekeeping- Town Place Suites - SaralandHousekeeping- Fairfield Inn & Suites - MeridianHousekeeping- Fairfield Inn & Suites - BirminghamHousekeeping- SpringHill Suites - MontgomeryHousekeeping- Holiday Inn Express - HammondHousekeeping- SpringHill Suites - BirminghamSales- The Chattanoogan Hotel (Curio by Hilton)Food & Beverage- Double Tree Hotel - MontgomeryAccounting- Ascent Hospitality Management CoCoffee Shop- The Chattanoogan Hotel (Curio by Hilton)
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overseeing and managing the operations of multiple locations within the Alabama and Mississippi region. This is a leadership role that requires strong business acumen, excellent communication skills, and the ability to drive results.``Responsibilities:``
(other duties may be assigned):• Guide and direct hotel management in development, production, promotion, and financialaspects of the company’s services within assigned region.• Work in conjunction with the General Managers to actively manage key property issues.• Review individual hotel’s performance to analyze results in implement improvement whereappropriate.• Assist in the development of meaningful, achievable hotel budgets and other short and long-term strategic hotel goals.• Plan, direct, and coordinate the service delivery of all operational departments to meet andexceed guest service expectations.• Identify and pinpoint opportunities/areas needing to be re-engineered, reorganized,restructured, downsized, or eliminated.• Ensure that costs are controlled throughout the operational departments and results areanalyzed regularly to highlight problem areas and take appropriate action.• Review and address guest feedback with hotel managers to achieve positive outcomes and highlevels of customer satisfaction.• Understand the strengths and weaknesses of the competition and find opportunities for thehotels to exceed the competition.• Hold regular briefings and communication meetings with the General Managers and othersenior staff to review financial performance and provide direction and support in developingstrategies to grow revenue, create sales, enhance service, and improve quality.• Review, analyze, and respond to performance metrics/data received from various reportingsystems.• Read, analyze, and interpret documents including financial reports such as P&L’s, balancesheets, general ledgers, and legal documents such as hotel contracts.• Aid in preparation of financial forecasting, budgeting, and other strategic planning initiatives.• Ensure all brand standards are in place and help to implement any new or updated brandinitiatives as needed.• Track QA/brand visits and inspections and achieve outstanding results.• Proactively maintain positive relationships with major brand contacts.• Evaluate the results of overall operations regularly and systematically. Report these results toupper management operators and other corporate staff as instructed.• Adhere to all franchise procedures and regulations to assure each hotel adheres to the standardoperating procedures.• Ensure hotels are properly maintained by following mandatory preventative maintenance plansand guidelines.• Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness oftheir safety committees/teams.• Consistently reinforce the focus and adherence to company standards, practices, policies,procedures, safety, and risk management.• Monitor and maintain operation and overhead cost to maintain maximum revenue.• Authorize expenditures and monitor cost controls with exceptional ability to control labor.• Conduct area meetings on a monthly, quarterly, or semi-annual, etc. basis.• Visit each hotel in their region on a regular basis.• Identify issues, answer complaints, and resolve conflicts in a timely manner.• Perform or monitor various investigations and/or audits as needed or as recommended bycorporate.• Remain directly involved with revenue management, pricing, sales, and marketing of the hotels.• Maintain a good understanding and promote successful implementation of hotels sales andmarketing goals and initiatives.• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are welldefined and understood.• Work with the Talent Acquisition Specialist and Human Resources to hire, train, and providecareer development for hotel management roles and conduct performance evaluations andfeedback.• Promote the development of internal talent for future management opportunities for thecompany’s succession planning program.• Monitor, promote, and encourage the use of morning and/or afternoon meetings, one on onemeetings, staff meetings, The Global Management culture, and updated team member bulletinboards/dashboards.QUALIFICATION STANDARDS:• Bachelor’s degree- preferably in Hospitality/Hotel Management• Minimum 6 years of work experience in hotel service dealing with multiple brands (Marriott, Hilton, IHG- Preferably)• Computer Knowledge/Skills: MS Office, strong Excel skills, and knowledge of hotel managementproperty systems (ex: M3, iBuy, Opera)• Proven experience in supervisory or management roles of hotel managers or department heads.REASONABLE ACCOMMODATION STATEMENTTo accomplish this job successfully, an individual must be able to perform each essential functionsatisfactorily, with or without reasonable accommodation. Reasonable accommodation may beprovided to assist in enabling a qualified individual with a disability to perform the essential functionsof this job.If you are a results-oriented professional with a passion for driving growth and exceeding targets, we would love to hear from you. Join our team as a Regional Director and take your career to new heights!8 hour shiftMonday to FridaySupplemental pay types:Bonus opportunitiesJob Type: Full-timePay: $90,000.00 - $100,000.00 per year401(k) matchingHealth insurancePaid time offVision insuranceUp to 75% travelAbility to Relocate:This position needs relocation to Alabama, to be closer to the properties: Relocate before starting work (Required)Area Director of Sales
Carmel_Tribute Portfolio_New Opening, IN
Housekeeping- Holiday Inn Express - HammondHousekeeping- SpringHill Suites - BirminghamAdministration- Fairfield Inn & Suites - BirminghamAdministration- Home 2 Suites Hammond INCoffee Shop- The Chattanoogan Hotel (Curio by Hilton)Food & Beverage- Fairfield Inn & Suites - FairburnFood & Beverage- Fairfield Inn & Suites - BirminghamFood & Beverage- Fairfield Inn & Suites - EnterpriseFood & Beverage- Double Tree Hotel - MontgomeryMaintenance- Double Tree Hotel - MontgomeryMaintenance- Fairfield Inn & Suites - EnterpriseMaintenance- Fairfield Inn & Suites - SaralandSales- Fairfield Inn & Suites - MeridianFood & Beverage- Double Tree Hotel - MontgomeryFood & Beverage- The Chattanoogan Hotel (Curio by Hilton)Food & Beverage- The Chattanoogan Hotel (Curio by Hilton)Kitchen- The Chattanoogan Hotel (Curio by Hilton)Housekeeping- SpringHill Suites - BirminghamHousekeeping- Town Place Suites - SaralandFood & Beverage- Double Tree Hotel - MontgomeryFood & Beverage- The Chattanoogan Hotel (Curio by Hilton)Front Office- Double Tree Hotel - MontgomeryFront Office- SpringHill Suites - MontgomeryFront Office- Fairfield Inn & Suites - DaltonFront Desk Agent
Carmel_Tribute Portfolio_New Opening, INAdministration- Fairfield Inn & Suites - MontgomeryFront Office- SpringHill Suites - BirminghamFront Office- Town Place Suites - SaralandFront Office- Holiday Inn Express - LebanonFront Office- Fairfield Inn & Suites - WarsawFront Office- Fairfield Inn & Suites - MeridianFront Office- Fairfield Inn & Suites - SaralandFront Office- Fairfield Inn & Suites - BirminghamFront Office- SpringHill Suites - MontgomeryFront Office- SpringHill Suites - BirminghamFront Office- Fairfield Inn & Suites - DaltonAdministration- Fairfield Inn & Suites - DaltonAdministration- Fairfield Inn & Suites - MontgomeryAdministration- Fairfield Inn & Suites - WarsawHousekeeping- Home2 by Hilton - GulfportHousekeeping- Holiday Inn Express - LebanonHousekeeping- Town Place Suites - SaralandHousekeeping- The Chattanoogan Hotel (Curio by Hilton)Housekeeping- Fairfield Inn & Suites - EnterpriseHousekeeping- SpringHill Suites - MontgomeryLaundry- Fairfield Inn & Suites - BirminghamMaintenance- SpringHill Suites - MontgomeryMaintenance- Town Place Suites - SaralandMaintenance- Holiday Inn Express - LebanonAccounting- The Chattanoogan Hotel (Curio by Hilton)Spa- The Chattanoogan Hotel (Curio by Hilton)Front Office- SpringHill Suites - MontgomeryFront Office- Fairfield Inn & Suites - BirminghamNight Audit- Fairfield Inn & Suites - FairburnFront Office- Fairfield Inn & Suites - FairburnNight Audit- Fairfield Inn & Suites - SaralandFront Office- Home2 by Hilton - GulfportFront Office- Home2 by Hilton - GulfportOperations- Ascent Hospitality Management CoHousekeeping- Fairfield Inn & Suites - BirminghamHousekeeping- SpringHill Suites - MontgomeryHousekeeping- Fairfield Inn & Suites - DaltonHousekeeping- SpringHill Suites - GulfportHousekeeping- Home2 by Hilton - GulfportHousekeeping- Home2 by Hilton - GulfportHousekeeping- Fairfield Inn & Suites - MontgomeryHousekeeping- Town Place Suites - SaralandHousekeeping- Fairfield Inn & Suites - MeridianHousekeeping- Fairfield Inn & Suites - BirminghamHousekeeping- SpringHill Suites - MontgomeryHousekeeping- Holiday Inn Express - HammondHousekeeping- SpringHill Suites - BirminghamSales- The Chattanoogan Hotel (Curio by Hilton)Food & Beverage- Double Tree Hotel - MontgomeryAccounting- Ascent Hospitality Management CoCoffee Shop- The Chattanoogan Hotel (Curio by Hilton)
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