Hilton Worldwide, Inc.
Assistant Front Desk Manager - Conrad Los Angeles
Hilton Worldwide, Inc., Los Angeles, California, United States, 90079
Job Description - Assistant Front Desk Manager - Conrad Los Angeles (HOT0B2QB)
Assistant Front Desk Manager - Conrad Los Angeles ( Job Number:
HOT0B2QB)
Work LocationsConrad Los Angeles100 S. Grand AvenueLos Angeles 90012
Be a part of the newest luxury hotel in downtown LA,
Conrad Los Angeles ! As part of the highly anticipated billion-dollar project,
The Grand LA , this is the 7th Conrad Hotel in the U.S. and the 1st in California.
Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets, including a signature restaurant, outdoor restaurant, lobby bar, and in-room dining, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.
In this role as the Assistant Front Desk Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs, and maintain quality standards to ensure total guest satisfaction.
The ideal candidate will have a minimum of two (2) years of front office hotel experience preferred. One (1) year of leadership experience required. Luxury experience preferred. A high school diploma or equivalent is required; a 4-year college degree is preferred. Hilton background including systems knowledge preferred. CPR certification and/or first aid training preferred.
The ideal candidate must possess excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees. Thorough organization and supervisory skills are necessary. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect and analyze accurate information, and resolve conflicts. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. Ability to work a flexible schedule that includes nights, weekends, and holidays. Ability to bend, stoop, walk, and lift/push/pull up to 15 lbs with or without reasonable accommodation. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation.
What will I be doing?
Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required.
Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests.
Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.
Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
– Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
Career growth and development
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The annual salary range for this role is $69,000 – $74,000 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
JobJob:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Assistant Front Desk Manager - Conrad Los Angeles ( Job Number:
HOT0B2QB)
Work LocationsConrad Los Angeles100 S. Grand AvenueLos Angeles 90012
Be a part of the newest luxury hotel in downtown LA,
Conrad Los Angeles ! As part of the highly anticipated billion-dollar project,
The Grand LA , this is the 7th Conrad Hotel in the U.S. and the 1st in California.
Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets, including a signature restaurant, outdoor restaurant, lobby bar, and in-room dining, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.
In this role as the Assistant Front Desk Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs, and maintain quality standards to ensure total guest satisfaction.
The ideal candidate will have a minimum of two (2) years of front office hotel experience preferred. One (1) year of leadership experience required. Luxury experience preferred. A high school diploma or equivalent is required; a 4-year college degree is preferred. Hilton background including systems knowledge preferred. CPR certification and/or first aid training preferred.
The ideal candidate must possess excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees. Thorough organization and supervisory skills are necessary. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect and analyze accurate information, and resolve conflicts. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. Ability to work a flexible schedule that includes nights, weekends, and holidays. Ability to bend, stoop, walk, and lift/push/pull up to 15 lbs with or without reasonable accommodation. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation.
What will I be doing?
Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required.
Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests.
Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.
Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
– Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
Career growth and development
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The annual salary range for this role is $69,000 – $74,000 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
JobJob:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr