Evernest
Director of Operations
Evernest, Memphis, Tennessee, us, 37544
Director of Operations
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.
We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.
POSITION OVERVIEW
The Director of Operations is responsible for overseeing the day-to-day activities related to the operational efficiency of the market. They play a pivotal role in developing and implementing strategic plans to optimize property performance and ensure seamless operations. This position involves managing a team of property managers, coordinating with maintenance staff, and collaborating with various stakeholders to enhance property value, tenant and owner satisfaction, and overall operational effectiveness. Additionally, Directors of Operations may be involved in budgeting, cost control, and implementing policies to align with the company's objectives and industry standards.
RESPONSIBILITIES
Recruit, train and develop your team. Provide coaching and performance feedback to ensure high levels of productivity and quality.
Develop and implement strategies that align with the company’s goals and objectives.
Nurture and foster a client centric culture focused on exceeding expectations.
Implement and drive adoption of policies and procedures to ensure consistency and efficiency across the market.
Conduct regular performance reviews and training sessions to ensure staff are meeting performance standards.
Develop and manage the market budget, ensuring that expenses are controlled, revenue targets are met, and profitability is achieved.
Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, cost savings, and efficiency.
Collaborate with other departments to ensure seamless communication, coordination, and cooperation across the organization.
Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.
Manage escalations as needed.
REQUIREMENTS
Minimum of 5 years of experience in a leadership role managing 8+ team members.
Proven ability to develop and implement operational strategies that enhance efficiency and improve service delivery across multiple departments.
Strong understanding of financials, including budgeting, forecasting, and reporting, with experience achieving financial targets.
Exceptional interpersonal skills to effectively communicate with internal and external customers ensuring high levels of satisfaction.
Strong critical thinking and problem-solving abilities to address operational challenges and implement effective solutions quickly.
Experience in recruiting, training, and mentoring staff, fostering a culture of accountability and professional growth.
Ability to analyze performance data, set measurable goals, and drive continuous improvement across operational aspects.
CORE VALUESTo be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together
– Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first.
Do the Right Thing
- We will always be honest with each other, our residents, and our owners.
Own the Outcome
– We will continuously strive for the best way to serve our Owners.
Embrace the Grind
– We believe this benefits our clients because we are committed to whatever it takes.
Grow Daily
– Our team of professionals commits themselves to daily disciplines both inside and outside the office.
#J-18808-Ljbffr
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.
We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.
POSITION OVERVIEW
The Director of Operations is responsible for overseeing the day-to-day activities related to the operational efficiency of the market. They play a pivotal role in developing and implementing strategic plans to optimize property performance and ensure seamless operations. This position involves managing a team of property managers, coordinating with maintenance staff, and collaborating with various stakeholders to enhance property value, tenant and owner satisfaction, and overall operational effectiveness. Additionally, Directors of Operations may be involved in budgeting, cost control, and implementing policies to align with the company's objectives and industry standards.
RESPONSIBILITIES
Recruit, train and develop your team. Provide coaching and performance feedback to ensure high levels of productivity and quality.
Develop and implement strategies that align with the company’s goals and objectives.
Nurture and foster a client centric culture focused on exceeding expectations.
Implement and drive adoption of policies and procedures to ensure consistency and efficiency across the market.
Conduct regular performance reviews and training sessions to ensure staff are meeting performance standards.
Develop and manage the market budget, ensuring that expenses are controlled, revenue targets are met, and profitability is achieved.
Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, cost savings, and efficiency.
Collaborate with other departments to ensure seamless communication, coordination, and cooperation across the organization.
Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.
Manage escalations as needed.
REQUIREMENTS
Minimum of 5 years of experience in a leadership role managing 8+ team members.
Proven ability to develop and implement operational strategies that enhance efficiency and improve service delivery across multiple departments.
Strong understanding of financials, including budgeting, forecasting, and reporting, with experience achieving financial targets.
Exceptional interpersonal skills to effectively communicate with internal and external customers ensuring high levels of satisfaction.
Strong critical thinking and problem-solving abilities to address operational challenges and implement effective solutions quickly.
Experience in recruiting, training, and mentoring staff, fostering a culture of accountability and professional growth.
Ability to analyze performance data, set measurable goals, and drive continuous improvement across operational aspects.
CORE VALUESTo be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together
– Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first.
Do the Right Thing
- We will always be honest with each other, our residents, and our owners.
Own the Outcome
– We will continuously strive for the best way to serve our Owners.
Embrace the Grind
– We believe this benefits our clients because we are committed to whatever it takes.
Grow Daily
– Our team of professionals commits themselves to daily disciplines both inside and outside the office.
#J-18808-Ljbffr