Director of Operations

COMPANY OVERVIEW

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. They operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.

They are on a mission to build something great. Their goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but they can’t do it alone. Evernest is looking for driven individuals who share their vision and are committed to their goals, core values and want to build a better future for their clients and the communities they serve.

POSITION OVERVIEW

The Director of Operations is responsible for overseeing the day-to-day activities related to the operational efficiency of the market. They play a pivotal role in developing and implementing strategic plans to optimize property performance and ensure seamless operations. This position involves managing a team of property managers, coordinating with maintenance staff, and collaborating with various stakeholders to enhance property value, tenant and owner satisfaction, and overall operational effectiveness. Additionally, Directors of Operations may be involved in budgeting, cost control, and implementing policies to align with the company's objectives and industry standards.

RESPONSIBILITIES

• Recruit, train and develop your team. Provide coaching and performance feedback to ensure high levels of productivity and quality.
• Develop and implement strategies that align with the company’s goals and objectives.
• Provide coaching and performance feedback to ensure high levels of productivity and quality.
• Nurture and foster a client centric culture focused on exceeding expectations.
• Implement and drive adoption of policies and procedures to ensure consistency and efficiency across the market.
• Conduct regular performance reviews and training sessions to ensure staff are meeting performance standards
• Develop and manage the market budget, ensuring that expenses are controlled, revenue targets are met, and profitability is achieved.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, cost savings, and efficiency.
• Collaborate with other departments to ensure seamless communication, coordination, and cooperation across the organization.
• Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.
• Manage escalations as needed.

CORE VALUES

To be considered for this position, you must connect deeply with Evernest’s company core values:

• Win Together: They put our team, the company, and our clients first. Alone we can do so little; together they can do so much.
• Do the Right Thing: They operate with the highest levels of accountability and are transparent with each other, our clients, and our customers.
• Own the Outcome: They are results-obsessed and continuously strive to improve their clients' experience. They are raising the bar in the industry.
• Embrace the Grind: They do whatever it takes to get the job done and deliver results that matter.
• Grow Daily: They are committed to improving ourselves and Evernest. They don’t accept mediocrity and always strive for excellence.

Job Requirements

• Minimum of 5 years of experience in a leadership role managing 8+ team members
• Proven ability to develop and implement operational strategies that enhance efficiency and improve service delivery across multiple departments.
• Strong understanding of financials, including budgeting, forecasting, and reporting, with experience achieving financial targets.
• Exceptional interpersonal skills to effectively communicate with internal and external customers ensuring high levels of satisfaction.
• Strong critical thinking and problem-solving abilities to address operational challenges and implement effective solutions quickly.
• Experience in recruiting, training, and mentoring staff, fostering a culture of accountability and professional growth.
• Ability to analyze performance data, set measurable goals, and drive continuous improvement across operational aspects.