National Jewish Health
Administrative Services Team Lead
National Jewish Health, Denver, Colorado, United States, 80285
Position SummaryThis position provides support to the Adult Administrative Supervisors and is responsible for supporting the day-to-day operations of Adult Administrative Services. This position contributes significantly to overall customer satisfaction by ensuring that the Adult Administrative Services teams are well motivated and trained, so they can respond to customer requests, issues and concerns and resolve them in a timely and professional manner. Additionally, the position is responsible for assisting the Supervisor with development, analyses, and implementation of staffing and training.Provides excellent customer service to patients, co-workers, physicians, and clinical staff.Onboards and supports new employees after they complete New Hire training.Reviews recorded calls, live interactions, and contact for coaching opportunities to advance training and highlight opportunities within the team for improved customer service or processes. Provide feedback to staff and supervisors for quality improvement.Assists employees and patients with escalated patient interactions.First point of contact for questions and assistance for staff.Responsible for facilitating opening and closing procedures.Fully knowledgeable in admissions, contact center, check-out, or utilization management processes in order to provide day-to-day assistance, coverage, and support to both patients and staff.Participates in Quality Assessment (QA), Quality Improvement (QI) programs and reporting as directed.Follows and initiates emergency procedures.Other DutiesServes as backup for other personnel in the Adult Administrative Services Department.Accountability:
Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.Attention to Detail:
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.Customer Focus:
Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.Decision Making:
Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.Informing and Communicating:
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Initiative:
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.Peer Relationships:
Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.Supervisory or Managerial ResponsibilityNoneTravelNoneCore ValuesBe available to work as scheduled and report to work on time.Be willing to accept supervision and work well with others.Be well-groomed, appropriately for your role and wear ID Badge visibly.Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.Wears appropriate PPE as outlined by the infection control policies and procedures.Demonstrates compliance with all state, federal and all other regulatory agency requirements.Minimum QualificationsEducation:
High School Diploma or equivalent requiredWork Experience:
A minimum of one year of hospital admissions or patient scheduling experience preferred. Experience in leading the work of others preferredSpecial Training, Certification or Licensure:
NoneSalary Range:
$20.00 - $23.00BenefitsAt National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.Medical Plans, Dental Plans and Vision InsuranceRetirement PlanFSA and HSAShort and Long Term DisabilityLife Insurance and AD&DVoluntary Benefits, like Accident Insurance, Critical Care and Hospital IndemnityUpload your resume to join our Talent Community and let us know that you're interested in receiving future updates on new opportunities. Thank you for considering a career with National Jewish Health.National Jewish HealthHuman Resources1400 Jackson StDenver, CO 80206303.398.1035HR@NJHealth.orgNational Jewish Health is a non-profit, non-sectarian institution and is a longstanding cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance-free environment.
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Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.Attention to Detail:
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.Customer Focus:
Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.Decision Making:
Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.Informing and Communicating:
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Initiative:
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.Peer Relationships:
Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.Supervisory or Managerial ResponsibilityNoneTravelNoneCore ValuesBe available to work as scheduled and report to work on time.Be willing to accept supervision and work well with others.Be well-groomed, appropriately for your role and wear ID Badge visibly.Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.Wears appropriate PPE as outlined by the infection control policies and procedures.Demonstrates compliance with all state, federal and all other regulatory agency requirements.Minimum QualificationsEducation:
High School Diploma or equivalent requiredWork Experience:
A minimum of one year of hospital admissions or patient scheduling experience preferred. Experience in leading the work of others preferredSpecial Training, Certification or Licensure:
NoneSalary Range:
$20.00 - $23.00BenefitsAt National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.Medical Plans, Dental Plans and Vision InsuranceRetirement PlanFSA and HSAShort and Long Term DisabilityLife Insurance and AD&DVoluntary Benefits, like Accident Insurance, Critical Care and Hospital IndemnityUpload your resume to join our Talent Community and let us know that you're interested in receiving future updates on new opportunities. Thank you for considering a career with National Jewish Health.National Jewish HealthHuman Resources1400 Jackson StDenver, CO 80206303.398.1035HR@NJHealth.orgNational Jewish Health is a non-profit, non-sectarian institution and is a longstanding cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance-free environment.
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