Dayforce US, Inc.
Director – Tax Operations, Agency Relationship Management
Dayforce US, Inc., Saint Paul, Minnesota, United States,
Director – Tax Operations, Agency Relationship Management
United StatesJob Description
Posted Friday, June 21, 2024 at 4:00 AM | Expired Tuesday, July 23, 2024 at 3:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.About the opportunity:In this role, you’ll have the opportunity to lead an experienced and growing team responsible for driving and fostering strategic relationships with tax agencies, sharing agency insights, and delivering first-in-class tax compliance services across 8,000+ tax jurisdictions. As a critical member of the payroll tax leadership team, you have the opportunity to create clarity from complex situations, influence organizational design to drive quantifiable value, and deliver world-class compliance and customer service to our payroll tax clients.What you’ll get to do:Lead and inspire a dedicated team of tax professionals who timely and accurately bulk file monthly, quarterly, and annual W-2 and Affordable Care Act (ACA) payroll tax returns.Work with clients to resolve issues involving agency tax filing rejections and penalty issues.Regularly correspond with tax agencies to gain insights and work towards mutual solutions and improvements.Draft and review internal and external communications to explain complex tax matters in easy-to-understand language.Create and oversee key performance indicators (KPIs) and maintain standard operating procedures that drive quality and compliance as well as employee performance and engagement.Oversee the team’s operational budget and look for ways to drive revenue and cost efficiencies.Hire, train, and develop team members for a career with Dayforce.Partner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting the tax operations and customer experience.Provide input on new Dayforce and tax engine features and enhancement at all stages, including discovery, request, development, testing, etc.Perform other duties or special projects as assigned that are specific to the essential operations of the business.Supervise Payroll Tax Analysts (8-11).Skills and experience we value:Minimum of 10 years of increasing leadership experience.Bachelor's degree required, Business or Finance degree preferred.Proven experience leading change management in a metric-driven environment.Business-minded and always looking for ways to drive revenue and cost savings and do processes smarter.Excellent verbal and written communication skills.Ability to be influential in a very fast-paced environment.Demonstrate analytical ability, technical, and quality orientation in problem resolution.Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets.What would make you stand out:Experience in payroll tax, state and local tax matters, and tax controversy matters, such as penalty abatement.Client service experience with a focus on net promoter score (NPS) and driving client value.Qualification to represent taxpayers before taxing authorities (attorney, Certified Public Accountant, Enrolled Agent, etc.).Experience drafting/reviewing operational processes and procedures, training materials and communications materials (articles, newsletters, etc.).What’s in it for you:Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vision, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.About the Salary Ranges:Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.Fraudulent Recruiting:Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:
https://www.dayforce.com/be-aware-of-recruiting-fraud
#J-18808-Ljbffr
United StatesJob Description
Posted Friday, June 21, 2024 at 4:00 AM | Expired Tuesday, July 23, 2024 at 3:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.About the opportunity:In this role, you’ll have the opportunity to lead an experienced and growing team responsible for driving and fostering strategic relationships with tax agencies, sharing agency insights, and delivering first-in-class tax compliance services across 8,000+ tax jurisdictions. As a critical member of the payroll tax leadership team, you have the opportunity to create clarity from complex situations, influence organizational design to drive quantifiable value, and deliver world-class compliance and customer service to our payroll tax clients.What you’ll get to do:Lead and inspire a dedicated team of tax professionals who timely and accurately bulk file monthly, quarterly, and annual W-2 and Affordable Care Act (ACA) payroll tax returns.Work with clients to resolve issues involving agency tax filing rejections and penalty issues.Regularly correspond with tax agencies to gain insights and work towards mutual solutions and improvements.Draft and review internal and external communications to explain complex tax matters in easy-to-understand language.Create and oversee key performance indicators (KPIs) and maintain standard operating procedures that drive quality and compliance as well as employee performance and engagement.Oversee the team’s operational budget and look for ways to drive revenue and cost efficiencies.Hire, train, and develop team members for a career with Dayforce.Partner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting the tax operations and customer experience.Provide input on new Dayforce and tax engine features and enhancement at all stages, including discovery, request, development, testing, etc.Perform other duties or special projects as assigned that are specific to the essential operations of the business.Supervise Payroll Tax Analysts (8-11).Skills and experience we value:Minimum of 10 years of increasing leadership experience.Bachelor's degree required, Business or Finance degree preferred.Proven experience leading change management in a metric-driven environment.Business-minded and always looking for ways to drive revenue and cost savings and do processes smarter.Excellent verbal and written communication skills.Ability to be influential in a very fast-paced environment.Demonstrate analytical ability, technical, and quality orientation in problem resolution.Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets.What would make you stand out:Experience in payroll tax, state and local tax matters, and tax controversy matters, such as penalty abatement.Client service experience with a focus on net promoter score (NPS) and driving client value.Qualification to represent taxpayers before taxing authorities (attorney, Certified Public Accountant, Enrolled Agent, etc.).Experience drafting/reviewing operational processes and procedures, training materials and communications materials (articles, newsletters, etc.).What’s in it for you:Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vision, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.About the Salary Ranges:Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.Fraudulent Recruiting:Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:
https://www.dayforce.com/be-aware-of-recruiting-fraud
#J-18808-Ljbffr