University of Illinois at Chicago
Extra Help - Customer Service Representative - Labs/Pathology Services
University of Illinois at Chicago, Chicago, Illinois, United States, 60290
Extra Help - Customer Service Representative - Labs/Pathology Services
This Position is temporary, non-benefits eligible, and is limited to 900 hours.Location : Chicago, IL USARequisition ID : 1028141Work Schedule :Shift :# of Positions : 5Workplace Type : On-SitePosting Close Date :About the University of Illinois ChicagoUIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university.Description:Position SummaryThe Extra Help Customer Service Representative performs intermediate-level customer service functions. Serves as the first point of contact for the Phlebotomy sections including front desk administrative support. This position supports Outpatient Registration, resolving work ques for billing, and collecting insurance/updating insurance information.Duties & ResponsibilitiesDirect patients, staff and visitors to clinic, departmental offices, and meeting functions.Respects the confidential nature of hospital charts, medical records, and other patient-related information.Arranges and files charts in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.Enters patient information as requested.Completes & routes required forms & communicates necessary information to the patient/significant others.Creates documents and correspondence.Directs visitors and confers with staff when necessary.Answers front desk phones and routes them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and delivering to supervisors appropriately.Responsible for ordering office supplies and maintenance of front office machines.Maintains cleanliness and organization of the working and supply areas.Performs other duties as assigned and participates in special projects as assigned.Qualifications:Minimum QualificationsHigh school diploma or equivalent.Any one or combination totaling three (3) years (36 months) from the following categories:College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:30 semester hours equals one (1) year (12 months)Associate’s Degree (60 semester hours) equals eighteen months (18 months)90 semester hours equals two (2) years (24 months)Bachelor’s degree (120 semester hours) equals three (3) years (36 months)Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.Preferred Qualifications:Proficient in EPIC.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.The university provides accommodations to applicants and employees. Request an Accommodation.
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This Position is temporary, non-benefits eligible, and is limited to 900 hours.Location : Chicago, IL USARequisition ID : 1028141Work Schedule :Shift :# of Positions : 5Workplace Type : On-SitePosting Close Date :About the University of Illinois ChicagoUIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university.Description:Position SummaryThe Extra Help Customer Service Representative performs intermediate-level customer service functions. Serves as the first point of contact for the Phlebotomy sections including front desk administrative support. This position supports Outpatient Registration, resolving work ques for billing, and collecting insurance/updating insurance information.Duties & ResponsibilitiesDirect patients, staff and visitors to clinic, departmental offices, and meeting functions.Respects the confidential nature of hospital charts, medical records, and other patient-related information.Arranges and files charts in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.Enters patient information as requested.Completes & routes required forms & communicates necessary information to the patient/significant others.Creates documents and correspondence.Directs visitors and confers with staff when necessary.Answers front desk phones and routes them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and delivering to supervisors appropriately.Responsible for ordering office supplies and maintenance of front office machines.Maintains cleanliness and organization of the working and supply areas.Performs other duties as assigned and participates in special projects as assigned.Qualifications:Minimum QualificationsHigh school diploma or equivalent.Any one or combination totaling three (3) years (36 months) from the following categories:College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:30 semester hours equals one (1) year (12 months)Associate’s Degree (60 semester hours) equals eighteen months (18 months)90 semester hours equals two (2) years (24 months)Bachelor’s degree (120 semester hours) equals three (3) years (36 months)Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.Preferred Qualifications:Proficient in EPIC.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.The university provides accommodations to applicants and employees. Request an Accommodation.
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