Flooring Territory Account Manager

Centricity is a wholly owned subsidiary of Bankers Financial Corporation (BFC) and has been a leader in service and protection for over 35 years. We create and deliver comprehensive and customized programs across a range of products including service contracts, warranties, and contact center solutions.We walk the walk: Centricity provides modern solutions in relatively old-school industries. That means we're open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business.We are obsessed with service: Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint.We're problem solvers: In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem - big or small - the attention it deserves. We approach issues with enthusiasm, not frustration. Our Core values include:Collaboration: working together is critical to achieving organizational goals.Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.Social Responsibility: we place charity and volunteer work at the core of our organization.Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and 'doing the right thing.'Company Value StatementsIn the performance of their respective tasks and duties, all employees are expected to demonstrate the following:Acting with the highest level of honesty, trust, character and transparency.Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.Approaching every challenge with creative energy, discovering unique solutions to maximize success; focusing on creating and delivering compelling customer value.Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.Summary/ObjectiveThe Flooring Territory Account Manager is responsible for managing and supporting a designated territory of independent retailers, with a focus on driving sales of flooring service contracts. This role will deliver and support sales-driving initiatives, ensuring that retail partners have the tools, knowledge, and guidance they need to meet and exceed sales targets. The ideal candidate will have a strong background in sales training, excellent relationship-building skills, and a commitment to providing outstanding service. Success in this role is measured by the ability to enhance sales performance, foster retailer engagement, and ensure customer satisfaction.Essential FunctionsAccount Management:Develop and maintain strong relationships with independent retailers in the assigned territory.Serve as the primary point of contact for retailers, addressing their needs, concerns, and inquiries promptly and effectively.Conduct regular in-person and virtual meetings with retailers to review performance, discuss opportunities, and provide training in product sales techniques.Create territory account management coverage plan to prioritize in person visitation to the top tier flooring partners, with consideration for cost effective travel planning.Acts as an internal point of contact and work closely with cross-functional partners to implement new clients.Sales Growth & Reporting:Drive sales growth within the territory through training and implementing strategic sales plans and initiatives.Monitor and analyze sales data to identify trends, track performance, and adjust strategies as needed to meet and exceed sales targets.Prepare and present regular reports on sales performance, market conditions, and territory activities.Maintain in-depth knowledge of client contracts and contract deliverables. Participate in the contracting/re-contracting process as needed.Training and Support:Provide comprehensive training to retailers on the features and benefits of our service contracts and training in effective sales techniques. Offer ongoing support and coaching to retailers to enhance their sales effectiveness and product knowledge.Develop and deliver training materials, presentations, and workshops tailored to the needs of individual retailers.Customer Satisfaction:Ensure high levels of customer satisfaction by addressing issues promptly and maintaining a proactive approach to service.Work closely with the customer service team to resolve any escalated issues and ensure seamless experience for retailers and end customers.Escalate issues appropriately and effectively, when necessary, throughout all levels of the organizationTravelUp to 75% travelRequired Education and ExperienceBachelor's Degree or equivalent experience; 3+ years of experience in sales training, preferably in the service contract or retail industry.Proven experience in training and development within a sales environment, with a track record of improving sales performance through coaching and skill-building.Strong interpersonal and communication skills, with the ability to engage, inspire, and coach diverse sales teams effectively.Self-motivated, proactive, and results-oriented, with a focus on enhancing team performance and driving overall sales success.Demonstrated ability to develop and implement sales training programs that support the achievement of sales targets and goals.Excellent facilitation and presentation skills, with the ability to adapt training content to various learning styles and levels of experience.Strong organizational and time management skills, with the ability to manage training schedules, follow-ups, and ongoing development of sales teams.Proficiency in using CRM software and Microsoft Office Suite.Willingness to travel to deliver in-person training sessions, attend sales meetings and provide hands-on coaching to sales teams.Locations: Midwest Territory - Chicago/Indianapolis/ColumbusSoutheast Territory - Orlando/Tampa/CharlotteNortheast Territory - Philadelphia/NewarkThe preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.