Bernalillo County
Director I
Bernalillo County, Albuquerque, New Mexico, United States, 87101
Job Posting Title:Director IDepartment:General ServicesLocation:415 SILVER AVE SWPay:$122,487.00 - $188,324.00Closing Date:November 15, 2024
Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
Director of Constituent and Support Services will direct, oversee, plan and supervise the department activities in the following sections: Call Center/Customer Service, Countywide Accounts Receivable Collection Efforts, Inventory Warehouse Management, Printing Services, Graphic Design, and Sign Fabrication. Develop policy, procedures and objectives for the department.DUTIES AND RESPONSIBILITIES
1. Establish and implement short-and long-range goals, objectives, policies and operating procedures; monitor and evaluate operational effectiveness.
2. Keep constantly apprised of economic and best practices as they affect all areas of department; make decision to adequately meet those changing conditions. Monitor industry trends and communicate those changes to upper management.
3. Develop and implement policies and procedures to ensure that all business practices are consistent and compatible with county policies, state and federal laws.
4. Develop and manage annual budgets and performs periodic cost and productivity analyses.
5. Direct the preparation and reconciliation of monthly reports regarding department activities in accordance with operational practices, policies, and requests.
6. Supervise, direct, evaluate, and oversee the training of personnel assigned to the department.
7. Assist in the development and implementation of policies and procedures related to countywide accounts receivable collection efforts.
8. Recommend and participate in the development of County personnel procedures; may serve on planning and policy-making committees.
9. Supervise and direct issuing of assignments, evaluation of performance, training, hiring, and discipline matters.
10. Point of contact for the Department's programs and services serving as a liaison for constituent inquiries, concerns and requests regarding County services.
11. Provide resolution to customer inquiries; attend and participate in professional group meetings.
12. Ensure the development, communication, training and implementation of the Department's Emergency Operations Plan (EOP). Communicate the Department's EOP to all Department Staff. Train all levels of Department personnel on the EOP. Ensure full participation of all employees and that roles have been established and delegated to lower management. Direct and execute the Emergency Management Procedures for the Department ensuring the safety of all residents and employees.
13. Lead countywide LEAN Program with a goal of promoting continuous improvement that aims to eliminate waste and inefficiencies in county processes.
14. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.
15. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.
*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
MINIMUM QUALIFICATIONS
1. Bachelor's Degree in Business Administration, Management, Public Administration, or related field, and ten (10) years of work experience involving operational management, to include five (5) years in a managerial role. Any equivalent combination related to education and/or experience may be considered for the above requirements.
ADDITIONAL REQUIREMENTS
The offer of this Bernalillo County position requires compliance with the following:
1. Employee must successfully complete the post-offer employment medical examination and background investigation.
2. Employee must comply with the safety guidelines of the County.
3. Employee must complete required FEMA training(s) as assigned to position.
4. Employee must complete required Supervisor classes if applicable.
5. Employee must possess a valid New Mexico driver's license by employment date and retain a valid license while employed in this position.
WORKING CONDITIONS
1. The majority of essential duties are performed indoors in a temperature-controlled environment.
2. Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
3. Indoor working surface is even and may be carpeted or tiled.
4. Indoor surfaces are typically dry and may involve the use of stairs.
5. Outdoor surface may be even or uneven and may be wet or dry.
6. Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
7. Outdoor surfaces may include natural ground, asphalt, or concrete.
8. Employee will be on call in emergency situations.
9. Work hazards include high stress level of job, and operating of a vehicle.
10. Work may be performed in a correctional facility with exposure to inmates and risk of serious bodily injury or death.
11. Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
EQUIPMENT, TOOLS AND MATERIALS
1. Equipment typically used to perform administrative duties include the telephone, computer, telefax machine, photocopy machine, pager and may use a two-way radio.
2. Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.
3. May utilizes security equipment, restraint equipment, and mace as necessary, and weapons based on assignment.
4. May utilizes first aid equipment, oxygen, fire extinguishers and other safety equipment on an as needed basis.
5. Operates a county vehicle as assigned.
Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
Director of Constituent and Support Services will direct, oversee, plan and supervise the department activities in the following sections: Call Center/Customer Service, Countywide Accounts Receivable Collection Efforts, Inventory Warehouse Management, Printing Services, Graphic Design, and Sign Fabrication. Develop policy, procedures and objectives for the department.DUTIES AND RESPONSIBILITIES
1. Establish and implement short-and long-range goals, objectives, policies and operating procedures; monitor and evaluate operational effectiveness.
2. Keep constantly apprised of economic and best practices as they affect all areas of department; make decision to adequately meet those changing conditions. Monitor industry trends and communicate those changes to upper management.
3. Develop and implement policies and procedures to ensure that all business practices are consistent and compatible with county policies, state and federal laws.
4. Develop and manage annual budgets and performs periodic cost and productivity analyses.
5. Direct the preparation and reconciliation of monthly reports regarding department activities in accordance with operational practices, policies, and requests.
6. Supervise, direct, evaluate, and oversee the training of personnel assigned to the department.
7. Assist in the development and implementation of policies and procedures related to countywide accounts receivable collection efforts.
8. Recommend and participate in the development of County personnel procedures; may serve on planning and policy-making committees.
9. Supervise and direct issuing of assignments, evaluation of performance, training, hiring, and discipline matters.
10. Point of contact for the Department's programs and services serving as a liaison for constituent inquiries, concerns and requests regarding County services.
11. Provide resolution to customer inquiries; attend and participate in professional group meetings.
12. Ensure the development, communication, training and implementation of the Department's Emergency Operations Plan (EOP). Communicate the Department's EOP to all Department Staff. Train all levels of Department personnel on the EOP. Ensure full participation of all employees and that roles have been established and delegated to lower management. Direct and execute the Emergency Management Procedures for the Department ensuring the safety of all residents and employees.
13. Lead countywide LEAN Program with a goal of promoting continuous improvement that aims to eliminate waste and inefficiencies in county processes.
14. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.
15. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.
*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
MINIMUM QUALIFICATIONS
1. Bachelor's Degree in Business Administration, Management, Public Administration, or related field, and ten (10) years of work experience involving operational management, to include five (5) years in a managerial role. Any equivalent combination related to education and/or experience may be considered for the above requirements.
ADDITIONAL REQUIREMENTS
The offer of this Bernalillo County position requires compliance with the following:
1. Employee must successfully complete the post-offer employment medical examination and background investigation.
2. Employee must comply with the safety guidelines of the County.
3. Employee must complete required FEMA training(s) as assigned to position.
4. Employee must complete required Supervisor classes if applicable.
5. Employee must possess a valid New Mexico driver's license by employment date and retain a valid license while employed in this position.
WORKING CONDITIONS
1. The majority of essential duties are performed indoors in a temperature-controlled environment.
2. Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
3. Indoor working surface is even and may be carpeted or tiled.
4. Indoor surfaces are typically dry and may involve the use of stairs.
5. Outdoor surface may be even or uneven and may be wet or dry.
6. Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
7. Outdoor surfaces may include natural ground, asphalt, or concrete.
8. Employee will be on call in emergency situations.
9. Work hazards include high stress level of job, and operating of a vehicle.
10. Work may be performed in a correctional facility with exposure to inmates and risk of serious bodily injury or death.
11. Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
EQUIPMENT, TOOLS AND MATERIALS
1. Equipment typically used to perform administrative duties include the telephone, computer, telefax machine, photocopy machine, pager and may use a two-way radio.
2. Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.
3. May utilizes security equipment, restraint equipment, and mace as necessary, and weapons based on assignment.
4. May utilizes first aid equipment, oxygen, fire extinguishers and other safety equipment on an as needed basis.
5. Operates a county vehicle as assigned.